2022 The Ace Experience @ Awesome Con
2022-06-04 10:00 - 17:00 (America/Indiana/Indianapolis) | Walter E. Washington Convention Center, 801 Mt Vernon Pl NW, Washington, DC, 20001
CLICK HERE TO PURCHASE PHOTO OPS

CLICK HERE FOR THE PHOTO OP SCHEDULE

Every photo op now includes a digital and printed copy!

You must print out or add your tickets to your phone with QR codes to be scanned at the while in line for your photo op or autograph.

PHOTO OPS ALSO AVAILABLE ON-SITE. Please keep in mind, photo ops can sell out prior to the show.

Photo Ops fees do not include admission to the show. Admissions to the show must be purchased separately.

Up to 2 adults and 2 children 10 and under per photo allowed.

Additional Prints are available for $15.00 each.

JPEGs are now included with every photo op!

Day & Group Designated Tickets – You may only use your ticket on the day specified and with the Group specified. If you have a time conflict, please email photoops@aceuniverse.com prior to the event.

Ace Comic Con Photo op Info

Important photo op information.
What is a photo op?
A photo op is a professional photo of you with the celebrity guest you choose. You will get a photo taken under ideal lighting conditions and shot with professional camera equipment. You will receive an 8×10” print of your photo printed on professional dye-sublimation photo printers.

Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.

Tickets Purchased On-line.
Please print out your ticket with the QR code (not your receipt) in order to redeem them while in line for your photo op or autograph. You may bring your ticket on your phone however please have it ready when you are redeeming.
Photo Op Schedule
The photo op schedule is posted at the top of this page once it is available. Please be sure to check the schedule at show time as well because all scheduling is subject to change.
Rule of thumb on clash op and autograph times is if they is 15 minutes or more between them, simply proceed as scheduled.
If you have clashing photo op and or autograph times, you may email us at photoops@aceuniverse.com with questions prior to the event.

How many fans can be in one photo with one ticket?
For each ticket purchased you may have two adult fans and two children 10 and under in the photo.
Day Specific tickets and group designations.
Tickets are sold on a day specific basis, you will choose the day you prefer to have your photo op when adding your ticket to your cart. Your ticket must be used on the day designated. Some tickets will have a group designation as well, such as “Norman Reedus Photo Op Saturday A Group”. This means this is usable during Norman’s scheduled Group A photo op time on the day you chose the ticket for (these times will be displayed on the photo op schedule). Group designations are typically set up for guests who sell a very high number of photo ops so please try and be aware of the group you have chosen and only come for your op at that time. Please, if you have a group C photo op ticket, do not show up for the Group A time, it will only slow the process, increasing wait times for everyone.
Photo Op Queue
Queue for photo ops are created no more than 30 minutes prior to the start time of the photo op. Boards near the line entrance will list the current photo op line assignments or time for upcoming line assignments. Unofficial or fan created lines will not be honored when official lines are created.
If your line is not currently listed on the line assignment monitor or has not reached the start time for the line (displayed on the monitor), please enjoy the rest of the show until the time has come for your line to start. Please do not stand around the photo op queue entrance awaiting your line to start as it can great congest the queue entrance and prevent fans who are trying to get into the queue for the currently running photo ops from getting their op.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. You may have one companion in the queue with you that is not going to be in the photo. This companion must proceed to the exit as you step up for you photo. Parents of underage children may wait in line with them. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.

Please arrive for your photo op NO MORE THAN 15-30 minutes prior to the photo op scheduled time. Arriving too early for your photo op will congest the queue entrance and greatly hinder our staff in queuing fans! If you have a photo op ticket, you will get your photo. Attempting to wait before to the line open time (30 minutes prior to the scheduled start time of your op) simply adds to your wait time and the wait time of others. If you wait for an hour, then are first in line to only wait another half hour for the op to start, you have simply added to your wait time. Since major guests will be broken up into short segments of 20 minutes to 30 minutes, there is little to no need to be “first in line”.

Prior to entering the booth.
Prior to entering the photo op booth, please have your photo op ticket out and ready. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place into the bins provided. Any items you carry into the photo op booth will have to remain in your hands during your photo.
Expected etiquette.
Please be respectful of the celebrity guests and other fans in line. Keep hands above the waist.
Be sure to listen for special instructions for each celebrity guest.
NO AUTOGRAPHS, PERSONAL PHOTO OR VIDEO RECORDING DEVICES ARE ALLOWED IN THE PHOTO OP ROOM.

In order to ensure the health and safety of the guests as well as other fans, there is absolutely no kissing the guests or asking to be kissed by them. Attempting to kiss a guest may result in the loss of your photo op without refund. There are no exceptions to this rule.

Poses and props.
Not all guests can accommodate poses or props during their Photo Ops. You will be informed prior to entering the op booth whether or not poses are possible with a specific guest. If you do have a pose in mind for a guest and that specific guest is in fact allowing poses, please try to have a pose in mind that can be quickly explained and is not unreasonably elaborate. Photo ops are a very quick moving process and some poses are simply not possible. Hugs and handshakes are generally acceptable, but are ultimately at the discretion of each celebrity guest. You may hold approved props in the photo op however, please check with the event to find out what props are approved.
General
Photo ops are not a meet and greet, they are a very fast process. In order to be sure that every gets their photo and that the photos turn out the best quality possible we ask that you listen carefully to prompts given by the in room staff as well as the photographer. You will be given a “READY” prompt by the photographer before he/she shoots your photo, so please pay attention.
Glasses
Glasses often glare or make it very difficult for the photographer to see if you blinked, so please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given in the case of glasses glare.
Blinks
Our photographers watch for blinks however sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake.

Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.

After your photo op
Simply follow the brightly colored tape stripe on the floor at the photo op room exit. It will lead you to the print pickup area where you print will be handed to you in about 45-60 seconds. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as a digital download or additional print. You may take your add-on ticket to the print station attendant or to photo op sales to have your add-on fulfilled.
Add-ons (additional prints)
Once you have your print, you can stop by the add-on station and turn in any additional print tickets to have your additional printed. Digital downloads will be available around an hour after your photo op. You can download them from acephotoops.com
Admission
Tickets Photo op tickets are NOT an admission ticket to the show. A show admission ticket must be purchased in conjunction with the photo op ticket.

2022 Rangerstop & Pop
2022-06-10 - 2022-06-12 | Sheraton Atlanta Hotel, 165 Courtland St NE, Atlanta, 30303, United States
PURCHASE PHOTO OP TICKETS
There is no need to wait in the sales line at the event if you are using a credit card for your purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site.

CLICK HERE FOR PHOTO OP SCHEDULE
Please bear in mind, the photo op schedule will not be released until approximately 2-3 weeks prior to the event.
Be sure to revisit the photo op schedule often to check for changes.

ONLINE PHOTO OP SALES WILL REMAIN OPEN.
There is no need to wait in the sales line at the event if you are using a credit card for your purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site.

IMPORTANT COVID 19 INFORMATION
We understand your concerns and questions! Given how quickly information and safety requirements on Covid 19 are changing, we don’t have a definitive answer at this point. We will follow the requirements and best practices of the CDC, the state and local authorities, and the venue.All celebrity guests reserve the right to add additional covid protocols and restrictions to their photo ops at any time. Including but not limited to plexiglass barriers, masks, distancing.

PHOTO OP INFORMATION
Please be sure to read the following information. It is extremely important that you are familiar with it.

The information contained within this page will help you make the most of your photo op experience. Please be sure to read the entire page, especially if you are unfamiliar with the photo op process or if you have not had photo ops with us in the past.
What a photo op is and what it isn’t.
A photo op is essentially a photo taken with you and the celebrity guest or guests you have purchased a ticket for. The photo is taken under ideal lighting conditions and with a top of the line DSLR camera. We then print a high quality 8×10″ of the photo on professional dye-sublimation photo printers. Your photo is ready in around a minute after the photo has been taken with our “print it in a minute” technology.
To avoid confusion, a photo op is not a meet and greet. The process is very quick without time to converse with the guest or guests. It is a photo opportunity in the literal sense of the word. If you really would like a little time to converse with a celebrity guest, we would strongly suggest you opt for a autograph as typically the autograph is a somewhat slower moving process.

Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.

Photo Op Tickets
Photo op tickets are added as guests and pricing is confirmed with agencies and event promoters. This means that we will add tickets throughout the online sales process. Tickets are typically added on Tuesdays, what we call #newtickettuesday or #ntt. So if you see a guest announced for an event but their photo op ticket is not showing for sale, it usually means it will be added the following Tuesday. In some cases, if we do not receive confirmed pricing for a guest by the Tuesday following their announcement, a ticket may not be added in that round of tickets. However, the ticket will be always added the Tuesday following pricing confirmation. Also, for high profile guests, we and the event will typically post on social media the time and date for that guest’s tickets to be added for sale. Ticket prices are subject to change at any time, however if you have already purchased a photo op ticket for a specific guest’s solo photo and their price is increased, your ticket is still valid. In the case of guests being added to a cast or grouping and the price changing on the cast or grouping, the original listed cast or grouping may be cancelled in favor of the newly listed cast or grouping. In this case, you will have the opportunity to upgrade your cast or grouping. Please see the section on swapping and upgrades for more information.

When tickets show as sold out online upon sales close, it means they will also be sold out at the event. We urge you to not wait in the sales line for tickets that are sold out. We do not release more tickets at the event, so in other words, sold out means sold out.

Photo Op Tickets Purchased Online
You may print the QR code for the tickets or have them on your phone. If you have them on your phone, we suggest making a screen shot of the QR code and having it in your photos. Sometimes, connections are poor inside the photo op area, so having them in your photos will make it quick and easy to pull up when needed. Please be sure you have your QR codes (printed or on your phone) up and ready when you get to the front of the queue line for your photo op. You will need to have the QR code scanned before entering your photo op.

Remember, if you have purchased a ticket online, you have a confirmed ticket. You simply need to arrive no more than 30 minutes prior to your photo op scheduled time. Please refer to the schedule link above for scheduled photo op times.
Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.

Clashing Photo Op Times
Typically as a general rule, you will need to allow 15 minutes between photo ops. If you have two photo ops at the same time, we do suggest moving one of those photo ops to another day using the swap feature on GrowTix (see section on Upgrades and Swapping). If you’re unable to swap or there are no other times that fit in your schedule, we would suggest a refund on one ticket (see the Refund Policy below).
Things to keep in mind about clashing times. If your clashing times are both between high volume guests such as Norman Reedus and Jeffrey Dean Morgan, you have nothing to worry about. You can simply proceed as schedule to your first scheduled op, then onto the next. If your clashing times are between a high volume guest and a low volume guest, we suggest proceeding to the low volume guest and then onto the high volume guest. If you have questions about ops you think may be clashing (within 15 minutes of one another), you can feel free to contact us prior to the event.

Swapping and Upgrading
After your ticket purchase you may swap for another ticket of equal value or upgrade your ticket to a different ticket. Simply visit the “View Order Online” button in your confirmation email to op your online confirmation page. From there you will be offered options to print your tickets, swap your tickets or upgrade your tickets. Here is a link to a video to assist you.
Keep in mind that once you have upgraded or swapped your ticket, the original ticket is no longer valid.
How many fans can be in one photo with one ticket?
For each ticket purchased you may have two adult fans in the photo. In the case of families, you may have two adults plus three children under 16. If you would like to have more than two adults additional ticket purchases may be required. I.E. If you would like 3-4 adults, 2 total photo op tickets must be purchased and used for that photo. If you would like 5-6 adults, 3 total photo op tickets must be purchased and used for that photo.
Day Specific tickets and Group designations (A Session, B Session, Etc).
Tickets are sold on a day specific and Session specific basis. Your tickets must be used on the days and for the groups designated in the ticket title. Group designations (I.E> Norman Reedus Saturday Session A) means this is usable during Norman’s scheduled Session A photo op time on the day you chose the ticket for. These times will be referenced on the photo op schedule. Please try and be aware of the group you have chosen and only come at the time designated for your photo op session. If you have a Session C photo op ticket, do not show up for the Session A time, it will only slow the process, increasing wait times for everyone. If you have a Session C and are trying to queue with the A group ticket holders, you will be removed from the queue. We also cannot switch you into another group if that is sold out.

Session designations do not mean you will have other fans in your photo, it is simply an indicator of the scheduled time for your photo op.

Photo Op Queue
The queue for a specific photo op will open 30 minutes prior to the start time of the photo op. We ask that you DO NOT arrive any earlier than 30 minutes prior to the start time of your photo op. We have designed the groups to ensure you have the least possible wait time for your photo op and if you arrive before the 30 minute mark, it is simply adding to your wait time. You are not gaining anything by standing at the queue entrance for an hour. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues, and frustration for all involved. There simply is no need to arrive prior to the 30 minute mark and you will be asked to remove yourself from the area if you arrive too early. I understand this may sound harsh but we cannot stress enough the problems that arise due to fans arriving too early for a queue.
We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. The times displayed on the television are 30 minutes prior to the photo op start time, so what this means is those are the times you can arrive back to queue, no sooner. If there is a line number shown on the television, it means the queue is open for that photo op. Simply proceed to the displayed line number within the queue area (numbers are located on the floor) if you have a redeemed ticket for that photo op. If a time is shown, go enjoy the event and come back at that time.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.

Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time. Most importantly though, do not be late!

Photo Op Booth
Prior to entering the photo op booth, please have your photo op ticket out and ready. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place on the table provided inside. As you enter the booth you will need to turn in your photo op ticket. You will then step up when you hear the “next” prompt to do so, you will also be given a “ready” before the photographer fires the shot. There will be a one second pause between the “ready” prompt and the camera firing. So be sure to be ready.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.

Photo Op Booth Do’s and Don’ts
Dos
Do be respectful of the celebrity guests.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do listen for special instructions for each celebrity guest.
Do have your items ready to place on the table inside the booth.
Do have your ticket out and ready.
Don’ts
Don’t ask for autographs in the photo op booth, you will be asked to remove yourself from the booth. Wait in the autograph line and pay for the autograph like all the other fans had to.
Don’t take any personal photos on your phone, camera or any other photo device.
Don’t take any video.
Don’t attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden. You will be removed from the op booth without any photo or refund.
Don’t expect the guest to spend any more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest, please don’t try to extend that time by ignoring staff, security or the next fan in line. If you have an accessibility pass, you will be given extra time to get to the guest if needed but again allotted the same amount of time next to the guest.
Retakes
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake. Simply notify the staff or ambassador that handed you the photo.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
If you have a problem, other than glasses glare such as a colored blotch on your photo, a burry photo, a guest blink, or some other major issue please let us know immediately. Retakes may be issued on a per case basis.

After your photo op
Simply follow the brightly colored tape stripe on the floor at the photo op booth exit. It will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as a digital download or additional print. You will then take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area.

Add-ons
If you have an add-on (digital download, additional print or combo pack) simply take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area. You can also purchase add-ons at the add-on station. If you have a digital download, after visiting the add-on station visit http://digital.celebphotoops.com/ and follow the simple instructions to download your image. Digital downloads are usually available in a few minutes, sometimes it can take a bit longer if the internet connection we are given is sub par.

Event Admission
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.

Second Hand Tickets
If you purchased a photo op ticket second hand, such as on craigslist, facebook or any other avenue other than through us, we do not provide support or assistance for this ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a counterfeit ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don’t let that happen to you. Do not purchase or trade tickets second hand!

REFUND INFORMATION AND POLICIES
1. General Refunds. Refund requests must be submitted to our contact form by midnight eastern time on the Wednesday before the event. We may not get back to you before midnight, however if your request was submitted before the deadline, your refund will be granted. Refund requests after this date will not be honored. After the Wednesday before the event, all photo op tickets are considered non-refundable, with the only exception being celebrity guest cancellation, convention cancellation or photo op cancellations. Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1A. Guest Cancellations. In the event of a celebrity guest cancellation prior to the Wednesday before the event, the guest’s photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after 09-04-19 will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment.
If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest’s portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.
There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service . Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.

2022 Earp Division Expo
2022-06-10 - 2022-06-12
PURCHASE PHOTO OP TICKETS
There is no need to wait in the sales line at the event if you are using a credit card for your purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site.

CLICK HERE FOR PHOTO OP SCHEDULE
Please bear in mind, the photo op schedule will not be released until approximately 2-3 weeks prior to the event.
Be sure to revisit the photo op schedule often to check for changes.

ONLINE PHOTO OP SALES WILL REMAIN OPEN.
There is no need to wait in the sales line at the event if you are using a credit card for your purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site.

IMPORTANT COVID 19 INFORMATION
We understand your concerns and questions! Given how quickly information and safety requirements on Covid 19 are changing, we don’t have a definitive answer at this point. We will follow the requirements and best practices of the CDC, the state and local authorities, and the venue.All celebrity guests reserve the right to add additional covid protocols and restrictions to their photo ops at any time. Including but not limited to plexiglass barriers, masks, distancing.

PHOTO OP INFORMATION
Please be sure to read the following information. It is extremely important that you are familiar with it.

The information contained within this page will help you make the most of your photo op experience. Please be sure to read the entire page, especially if you are unfamiliar with the photo op process or if you have not had photo ops with us in the past.
What a photo op is and what it isn’t.
A photo op is essentially a photo taken with you and the celebrity guest or guests you have purchased a ticket for. The photo is taken under ideal lighting conditions and with a top of the line DSLR camera. We then print a high quality 8×10″ of the photo on professional dye-sublimation photo printers. Your photo is ready in around a minute after the photo has been taken with our “print it in a minute” technology.
To avoid confusion, a photo op is not a meet and greet. The process is very quick without time to converse with the guest or guests. It is a photo opportunity in the literal sense of the word. If you really would like a little time to converse with a celebrity guest, we would strongly suggest you opt for a autograph as typically the autograph is a somewhat slower moving process.

Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.

Photo Op Tickets
Photo op tickets are added as guests and pricing is confirmed with agencies and event promoters. This means that we will add tickets throughout the online sales process. Tickets are typically added on Tuesdays, what we call #newtickettuesday or #ntt. So if you see a guest announced for an event but their photo op ticket is not showing for sale, it usually means it will be added the following Tuesday. In some cases, if we do not receive confirmed pricing for a guest by the Tuesday following their announcement, a ticket may not be added in that round of tickets. However, the ticket will be always added the Tuesday following pricing confirmation. Also, for high profile guests, we and the event will typically post on social media the time and date for that guest’s tickets to be added for sale. Ticket prices are subject to change at any time, however if you have already purchased a photo op ticket for a specific guest’s solo photo and their price is increased, your ticket is still valid. In the case of guests being added to a cast or grouping and the price changing on the cast or grouping, the original listed cast or grouping may be cancelled in favor of the newly listed cast or grouping. In this case, you will have the opportunity to upgrade your cast or grouping. Please see the section on swapping and upgrades for more information.

When tickets show as sold out online upon sales close, it means they will also be sold out at the event. We urge you to not wait in the sales line for tickets that are sold out. We do not release more tickets at the event, so in other words, sold out means sold out.

Photo Op Tickets Purchased Online
You may print the QR code for the tickets or have them on your phone. If you have them on your phone, we suggest making a screen shot of the QR code and having it in your photos. Sometimes, connections are poor inside the photo op area, so having them in your photos will make it quick and easy to pull up when needed. Please be sure you have your QR codes (printed or on your phone) up and ready when you get to the front of the queue line for your photo op. You will need to have the QR code scanned before entering your photo op.

Remember, if you have purchased a ticket online, you have a confirmed ticket. You simply need to arrive no more than 30 minutes prior to your photo op scheduled time. Please refer to the schedule link above for scheduled photo op times.
Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.

Clashing Photo Op Times
Typically as a general rule, you will need to allow 15 minutes between photo ops. If you have two photo ops at the same time, we do suggest moving one of those photo ops to another day using the swap feature on GrowTix (see section on Upgrades and Swapping). If you’re unable to swap or there are no other times that fit in your schedule, we would suggest a refund on one ticket (see the Refund Policy below).
Things to keep in mind about clashing times. If your clashing times are both between high volume guests such as Norman Reedus and Jeffrey Dean Morgan, you have nothing to worry about. You can simply proceed as schedule to your first scheduled op, then onto the next. If your clashing times are between a high volume guest and a low volume guest, we suggest proceeding to the low volume guest and then onto the high volume guest. If you have questions about ops you think may be clashing (within 15 minutes of one another), you can feel free to contact us prior to the event.

Swapping and Upgrading
After your ticket purchase you may swap for another ticket of equal value or upgrade your ticket to a different ticket. Simply visit the “View Order Online” button in your confirmation email to op your online confirmation page. From there you will be offered options to print your tickets, swap your tickets or upgrade your tickets. Here is a link to a video to assist you.
Keep in mind that once you have upgraded or swapped your ticket, the original ticket is no longer valid.
How many fans can be in one photo with one ticket?
For each ticket purchased you may have 4 fans in the photo. If you would like to have more than two adults additional ticket purchases may be required. I.E. If you would like 5-6 adults, 2 total photo op tickets must be purchased and used for that photo. .

Day Specific tickets and Group designations (A Session, B Session, Etc).
Tickets are sold on a day specific and Session specific basis. Your tickets must be used on the days and for the groups designated in the ticket title. Group designations (I.E> Norman Reedus Saturday Session A) means this is usable during Norman’s scheduled Session A photo op time on the day you chose the ticket for. These times will be referenced on the photo op schedule. Please try and be aware of the group you have chosen and only come at the time designated for your photo op session. If you have a Session C photo op ticket, do not show up for the Session A time, it will only slow the process, increasing wait times for everyone. If you have a Session C and are trying to queue with the A group ticket holders, you will be removed from the queue. We also cannot switch you into another group if that is sold out.

Session designations do not mean you will have other fans in your photo, it is simply an indicator of the scheduled time for your photo op.

Photo Op Queue
The queue for a specific photo op will open 30 minutes prior to the start time of the photo op. We ask that you DO NOT arrive any earlier than 30 minutes prior to the start time of your photo op. We have designed the groups to ensure you have the least possible wait time for your photo op and if you arrive before the 30 minute mark, it is simply adding to your wait time. You are not gaining anything by standing at the queue entrance for an hour. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues, and frustration for all involved. There simply is no need to arrive prior to the 30 minute mark and you will be asked to remove yourself from the area if you arrive too early. I understand this may sound harsh but we cannot stress enough the problems that arise due to fans arriving too early for a queue.
We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. The times displayed on the television are 30 minutes prior to the photo op start time, so what this means is those are the times you can arrive back to queue, no sooner. If there is a line number shown on the television, it means the queue is open for that photo op. Simply proceed to the displayed line number within the queue area (numbers are located on the floor) if you have a redeemed ticket for that photo op. If a time is shown, go enjoy the event and come back at that time.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.

Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time. Most importantly though, do not be late!

Photo Op Booth
Prior to entering the photo op booth, please have your photo op ticket out and ready. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place on the table provided inside. As you enter the booth you will need to turn in your photo op ticket. You will then step up when you hear the “next” prompt to do so, you will also be given a “ready” before the photographer fires the shot. There will be a one second pause between the “ready” prompt and the camera firing. So be sure to be ready.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.

Photo Op Booth Do’s and Don’ts
Dos
Do be respectful of the celebrity guests.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do listen for special instructions for each celebrity guest.
Do have your items ready to place on the table inside the booth.
Do have your ticket out and ready.
Don’ts
Don’t ask for autographs in the photo op booth, you will be asked to remove yourself from the booth. Wait in the autograph line and pay for the autograph like all the other fans had to.
Don’t take any personal photos on your phone, camera or any other photo device.
Don’t take any video.
Don’t attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden. You will be removed from the op booth without any photo or refund.
Don’t expect the guest to spend any more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest, please don’t try to extend that time by ignoring staff, security or the next fan in line. If you have an accessibility pass, you will be given extra time to get to the guest if needed but again allotted the same amount of time next to the guest.
Retakes
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake. Simply notify the staff or ambassador that handed you the photo.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
If you have a problem, other than glasses glare such as a colored blotch on your photo, a burry photo, a guest blink, or some other major issue please let us know immediately. Retakes may be issued on a per case basis.

After your photo op
Simply follow the brightly colored tape stripe on the floor at the photo op booth exit. It will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as a digital download or additional print. You will then take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area.

Add-ons
If you have an add-on (digital download, additional print or combo pack) simply take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area. You can also purchase add-ons at the add-on station. If you have a digital download, after visiting the add-on station visit http://digital.celebphotoops.com/ and follow the simple instructions to download your image. Digital downloads are usually available in a few minutes, sometimes it can take a bit longer if the internet connection we are given is sub par.

Event Admission
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.

Second Hand Tickets
If you purchased a photo op ticket second hand, such as on craigslist, facebook or any other avenue other than through us, we do not provide support or assistance for this ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a counterfeit ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don’t let that happen to you. Do not purchase or trade tickets second hand!

REFUND INFORMATION AND POLICIES
1. All photo op tickets are considered non-refundable, with the only exception being celebrity guest cancellation, convention cancellation or photo op cancellations. Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1A. Guest Cancellations. In the event of a celebrity guest cancellation prior to the Wednesday before the event, the guest’s photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after 09-04-19 will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment.
If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest’s portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.
There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service . Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.

2022 Mississippi Comic Con Photo Ops
2022-06-25 08:00 - 2022-06-26 17:00 | Mississippi Trademart Center, 1200 Mississippi St, Jackson, 39202, United States
PURCHASE PHOTO OP TICKETS
NOTE: ADMISSION TO THE SHOW IS REQUIRED! YOU MUST HAVE A SHOW TICKET TO GET YOUR PHOTO TAKEN!There is no need to wait in the photo op sales line at the event if you are using a credit card for your photo op purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site. Photo op tickets are not considered admission tickets to the show.

Click Here for Schedule
Please bear in mind, the photo op schedule will not be released until approximately 2-3 weeks prior to the event.
Be sure to revisit the photo op schedule often to check for changes.

ONLINE PHOTO OP SALES WILL REMAIN OPEN.
There is no need to wait in the sales line at the event if you are using a credit card for your purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site.

IMPORTANT COVID 19 INFORMATION
We understand your concerns and questions! Given how quickly information and safety requirements on Covid 19 are changing, we don’t have a definitive answer at this point. We will follow the requirements and best practices of the CDC, the state and local authorities, and the venue.All celebrity guests reserve the right to add additional covid protocols and restrictions to their photo ops at any time. Including but not limited to plexiglass barriers, masks, distancing.

PHOTO OP INFORMATION
Please be sure to read the following information. It is extremely important that you are familiar with it.

The information contained within this page will help you make the most of your photo op experience. Please be sure to read the entire page, especially if you are unfamiliar with the photo op process or if you have not had photo ops with us in the past.
What a photo op is and what it isn’t.
A photo op is essentially a photo taken with you and the celebrity guest or guests you have purchased a ticket for. The photo is taken under ideal lighting conditions and with a top of the line DSLR camera. We then print a high quality 8×10″ of the photo on professional dye-sublimation photo printers. Your photo is ready in around a minute after the photo has been taken with our “print it in a minute” technology.
To avoid confusion, a photo op is not a meet and greet. The process is very quick without time to converse with the guest or guests. It is a photo opportunity in the literal sense of the word. If you really would like a little time to converse with a celebrity guest, we would strongly suggest you opt for a autograph as typically the autograph is a somewhat slower moving process.

Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.

Photo Op Tickets
Photo op tickets are added as guests and pricing is confirmed with agencies and event promoters. This means that we will add tickets throughout the online sales process. Tickets are typically added on Tuesdays, what we call #newtickettuesday or #ntt. So if you see a guest announced for an event but their photo op ticket is not showing for sale, it usually means it will be added the following Tuesday. In some cases, if we do not receive confirmed pricing for a guest by the Tuesday following their announcement, a ticket may not be added in that round of tickets. However, the ticket will be always added the Tuesday following pricing confirmation. Also, for high profile guests, we and the event will typically post on social media the time and date for that guest’s tickets to be added for sale. Ticket prices are subject to change at any time, however if you have already purchased a photo op ticket for a specific guest’s solo photo and their price is increased, your ticket is still valid. In the case of guests being added to a cast or grouping and the price changing on the cast or grouping, the original listed cast or grouping may be cancelled in favor of the newly listed cast or grouping. In this case, you will have the opportunity to upgrade your cast or grouping. Please see the section on swapping and upgrades for more information.

When tickets show as sold out online upon sales close, it means they will also be sold out at the event. We urge you to not wait in the sales line for tickets that are sold out. We do not release more tickets at the event, so in other words, sold out means sold out.

Photo Op Tickets Purchased Online
You may print the QR code for the tickets or have them on your phone. If you have them on your phone, we suggest making a screen shot of the QR code and having it in your photos. Sometimes, connections are poor inside the photo op area, so having them in your photos will make it quick and easy to pull up when needed. Please be sure you have your QR codes (printed or on your phone) up and ready when you get to the front of the queue line for your photo op. You will need to have the QR code scanned before entering your photo op.

Remember, if you have purchased a ticket online, you have a confirmed ticket. You simply need to arrive no more than 30 minutes prior to your photo op scheduled time. Please refer to the schedule link above for scheduled photo op times.
Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.

Clashing Photo Op Times
Typically as a general rule, you will need to allow 15 minutes between photo ops. If you have two photo ops at the same time, we do suggest moving one of those photo ops to another day using the swap feature on GrowTix (see section on Upgrades and Swapping). If you’re unable to swap or there are no other times that fit in your schedule, we would suggest a refund on one ticket (see the Refund Policy below).
Things to keep in mind about clashing times. If your clashing times are both between high volume guests such as Norman Reedus and Jeffrey Dean Morgan, you have nothing to worry about. You can simply proceed as schedule to your first scheduled op, then onto the next. If your clashing times are between a high volume guest and a low volume guest, we suggest proceeding to the low volume guest and then onto the high volume guest. If you have questions about ops you think may be clashing (within 15 minutes of one another), you can feel free to contact us prior to the event.

Swapping and Upgrading
After your ticket purchase you may swap for another ticket of equal value or upgrade your ticket to a different ticket. Simply visit the “View Order Online” button in your confirmation email to op your online confirmation page. From there you will be offered options to print your tickets, swap your tickets or upgrade your tickets. Here is a link to a video to assist you.
Keep in mind that once you have upgraded or swapped your ticket, the original ticket is no longer valid.
How many fans can be in one photo with one ticket?
For each ticket purchased you may have two adults and up to 3 children under 16 in the photo. If you would like to have more, additional ticket purchases may be required.

Day Specific tickets and Group designations (A Session, B Session, Etc).
Tickets are sold on a day specific and Session specific basis. Your tickets must be used on the days and for the groups designated in the ticket title. Group designations (I.E> Norman Reedus Saturday Session A) means this is usable during Norman’s scheduled Session A photo op time on the day you chose the ticket for. These times will be referenced on the photo op schedule. Please try and be aware of the group you have chosen and only come at the time designated for your photo op session. If you have a Session C photo op ticket, do not show up for the Session A time, it will only slow the process, increasing wait times for everyone. If you have a Session C and are trying to queue with the A group ticket holders, you will be removed from the queue. We also cannot switch you into another group if that is sold out.

Session designations do not mean you will have other fans in your photo, it is simply an indicator of the scheduled time for your photo op.

Photo Op Queue
The queue for a specific photo op will open 30 minutes prior to the start time of the photo op. We ask that you DO NOT arrive any earlier than 30 minutes prior to the start time of your photo op. We have designed the groups to ensure you have the least possible wait time for your photo op and if you arrive before the 30 minute mark, it is simply adding to your wait time. You are not gaining anything by standing at the queue entrance for an hour. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues, and frustration for all involved. There simply is no need to arrive prior to the 30 minute mark and you will be asked to remove yourself from the area if you arrive too early. I understand this may sound harsh but we cannot stress enough the problems that arise due to fans arriving too early for a queue.
We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. The times displayed on the television are 30 minutes prior to the photo op start time, so what this means is those are the times you can arrive back to queue, no sooner. If there is a line number shown on the television, it means the queue is open for that photo op. Simply proceed to the displayed line number within the queue area (numbers are located on the floor) if you have a redeemed ticket for that photo op. If a time is shown, go enjoy the event and come back at that time.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.

Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time. Most importantly though, do not be late!

Photo Op Booth
Prior to entering the photo op booth, please have your photo op ticket out and ready. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place on the table provided inside. As you enter the booth you will need to turn in your photo op ticket. You will then step up when you hear the “next” prompt to do so, you will also be given a “ready” before the photographer fires the shot. There will be a one second pause between the “ready” prompt and the camera firing. So be sure to be ready.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.

Photo Op Booth Do’s and Don’ts
Dos
Do be respectful of the celebrity guests.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do listen for special instructions for each celebrity guest.
Do have your items ready to place on the table inside the booth.
Do have your ticket out and ready.
Don’ts
Don’t ask for autographs in the photo op booth, you will be asked to remove yourself from the booth. Wait in the autograph line and pay for the autograph like all the other fans had to.
Don’t take any personal photos on your phone, camera or any other photo device.
Don’t take any video.
Don’t attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden. You will be removed from the op booth without any photo or refund.
Don’t expect the guest to spend any more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest, please don’t try to extend that time by ignoring staff, security or the next fan in line. If you have an accessibility pass, you will be given extra time to get to the guest if needed but again allotted the same amount of time next to the guest.
Retakes
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake. Simply notify the staff or ambassador that handed you the photo.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
If you have a problem, other than glasses glare such as a colored blotch on your photo, a burry photo, a guest blink, or some other major issue please let us know immediately. Retakes may be issued on a per case basis.

After your photo op
Simply follow the brightly colored tape stripe on the floor at the photo op booth exit. It will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as a digital download or additional print. You will then take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area.

Add-ons
If you have an add-on (digital download, additional print or combo pack) simply take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area. You can also purchase add-ons at the add-on station. If you have a digital download, after visiting the add-on station visit http://digital.celebphotoops.com/ and follow the simple instructions to download your image. Digital downloads are usually available in a few minutes, sometimes it can take a bit longer if the internet connection we are given is sub par.

Event Admission
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.

Second Hand Tickets
If you purchased a photo op ticket second hand, such as on craigslist, facebook or any other avenue other than through us, we do not provide support or assistance for this ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a counterfeit ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don’t let that happen to you. Do not purchase or trade tickets second hand!

REFUND INFORMATION AND POLICIES
1. General Refunds. All photo ops are considered non-refundbale
Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1A. Guest Cancellations. In the event of a celebrity guest cancellation prior to the Wednesday before the event, the guest’s photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after 09-04-19 will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment.
If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest’s portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.
There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service . Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.

2022 Greater Austin Comic Con
2022-07-09 - 2022-07-10 | H-E-B CENTER AT CEDAR PARK
PURCHASE PHOTO OP TICKETS
There is no need to wait in the sales line at the event if you are using a credit card for your purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site.

CLICK HERE FOR PHOTO OP SCHEDULE
Please bear in mind, the photo op schedule will not be released until approximately 2-3 weeks prior to the event.
Be sure to revisit the photo op schedule often to check for changes.

ONLINE PHOTO OP SALES WILL REMAIN OPEN.
There is no need to wait in the sales line at the event if you are using a credit card for your purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site.

IMPORTANT COVID 19 INFORMATION
We understand your concerns and questions! Given how quickly information and safety requirements on Covid 19 are changing, we don’t have a definitive answer at this point. We will follow the requirements and best practices of the CDC, the state and local authorities, and the venue.All celebrity guests reserve the right to add additional covid protocols and restrictions to their photo ops at any time. Including but not limited to plexiglass barriers, masks, distancing.

PHOTO OP INFORMATION
Please be sure to read the following information. It is extremely important that you are familiar with it.

The information contained within this page will help you make the most of your photo op experience. Please be sure to read the entire page, especially if you are unfamiliar with the photo op process or if you have not had photo ops with us in the past.
What a photo op is and what it isn’t.
A photo op is essentially a photo taken with you and the celebrity guest or guests you have purchased a ticket for. The photo is taken under ideal lighting conditions and with a top of the line DSLR camera. We then print a high quality 8×10″ of the photo on professional dye-sublimation photo printers. Your photo is ready in around a minute after the photo has been taken with our “print it in a minute” technology.
To avoid confusion, a photo op is not a meet and greet. The process is very quick without time to converse with the guest or guests. It is a photo opportunity in the literal sense of the word. If you really would like a little time to converse with a celebrity guest, we would strongly suggest you opt for a autograph as typically the autograph is a somewhat slower moving process.

Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.

Photo Op Tickets
Photo op tickets are added as guests and pricing is confirmed with agencies and event promoters. This means that we will add tickets throughout the online sales process. Tickets are typically added on Tuesdays, what we call #newtickettuesday or #ntt. So if you see a guest announced for an event but their photo op ticket is not showing for sale, it usually means it will be added the following Tuesday. In some cases, if we do not receive confirmed pricing for a guest by the Tuesday following their announcement, a ticket may not be added in that round of tickets. However, the ticket will be always added the Tuesday following pricing confirmation. Also, for high profile guests, we and the event will typically post on social media the time and date for that guest’s tickets to be added for sale. Ticket prices are subject to change at any time, however if you have already purchased a photo op ticket for a specific guest’s solo photo and their price is increased, your ticket is still valid. In the case of guests being added to a cast or grouping and the price changing on the cast or grouping, the original listed cast or grouping may be cancelled in favor of the newly listed cast or grouping. In this case, you will have the opportunity to upgrade your cast or grouping. Please see the section on swapping and upgrades for more information.

When tickets show as sold out online upon sales close, it means they will also be sold out at the event. We urge you to not wait in the sales line for tickets that are sold out. We do not release more tickets at the event, so in other words, sold out means sold out.

Photo Op Tickets Purchased Online
You may print the QR code for the tickets or have them on your phone. If you have them on your phone, we suggest making a screen shot of the QR code and having it in your photos. Sometimes, connections are poor inside the photo op area, so having them in your photos will make it quick and easy to pull up when needed. Please be sure you have your QR codes (printed or on your phone) up and ready when you get to the front of the queue line for your photo op. You will need to have the QR code scanned before entering your photo op.

Remember, if you have purchased a ticket online, you have a confirmed ticket. You simply need to arrive no more than 30 minutes prior to your photo op scheduled time. Please refer to the schedule link above for scheduled photo op times.
Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.

Clashing Photo Op Times
Typically as a general rule, you will need to allow 15 minutes between photo ops. If you have two photo ops at the same time, we do suggest moving one of those photo ops to another day using the swap feature on GrowTix (see section on Upgrades and Swapping). If you’re unable to swap or there are no other times that fit in your schedule, we would suggest a refund on one ticket (see the Refund Policy below).
Things to keep in mind about clashing times. If your clashing times are both between high volume guests such as Norman Reedus and Jeffrey Dean Morgan, you have nothing to worry about. You can simply proceed as schedule to your first scheduled op, then onto the next. If your clashing times are between a high volume guest and a low volume guest, we suggest proceeding to the low volume guest and then onto the high volume guest. If you have questions about ops you think may be clashing (within 15 minutes of one another), you can feel free to contact us prior to the event.

Swapping and Upgrading
After your ticket purchase you may swap for another ticket of equal value or upgrade your ticket to a different ticket. Simply visit the “View Order Online” button in your confirmation email to op your online confirmation page. From there you will be offered options to print your tickets, swap your tickets or upgrade your tickets. Here is a link to a video to assist you.
Keep in mind that once you have upgraded or swapped your ticket, the original ticket is no longer valid.
How many fans can be in one photo with one ticket?
For each ticket purchased you may have two adult fans in the photo. In the case of families, you may have two adults plus three children under 16. If you would like to have more than two adults additional ticket purchases may be required. I.E. If you would like 3-4 adults, 2 total photo op tickets must be purchased and used for that photo. If you would like 5-6 adults, 3 total photo op tickets must be purchased and used for that photo.

Day Specific tickets and Group designations (A Session, B Session, Etc).
Tickets are sold on a day specific and Session specific basis. Your tickets must be used on the days and for the groups designated in the ticket title. Group designations (I.E> Norman Reedus Saturday Session A) means this is usable during Norman’s scheduled Session A photo op time on the day you chose the ticket for. These times will be referenced on the photo op schedule. Please try and be aware of the group you have chosen and only come at the time designated for your photo op session. If you have a Session C photo op ticket, do not show up for the Session A time, it will only slow the process, increasing wait times for everyone. If you have a Session C and are trying to queue with the A group ticket holders, you will be removed from the queue. We also cannot switch you into another group if that is sold out.

Session designations do not mean you will have other fans in your photo, it is simply an indicator of the scheduled time for your photo op.

Photo Op Queue
The queue for a specific photo op will open 30 minutes prior to the start time of the photo op. We ask that you DO NOT arrive any earlier than 30 minutes prior to the start time of your photo op. We have designed the groups to ensure you have the least possible wait time for your photo op and if you arrive before the 30 minute mark, it is simply adding to your wait time. You are not gaining anything by standing at the queue entrance for an hour. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues, and frustration for all involved. There simply is no need to arrive prior to the 30 minute mark and you will be asked to remove yourself from the area if you arrive too early. I understand this may sound harsh but we cannot stress enough the problems that arise due to fans arriving too early for a queue.
We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. The times displayed on the television are 30 minutes prior to the photo op start time, so what this means is those are the times you can arrive back to queue, no sooner. If there is a line number shown on the television, it means the queue is open for that photo op. Simply proceed to the displayed line number within the queue area (numbers are located on the floor) if you have a redeemed ticket for that photo op. If a time is shown, go enjoy the event and come back at that time.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.

Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time. Most importantly though, do not be late!

Photo Op Booth
Prior to entering the photo op booth, please have your photo op ticket out and ready. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place on the table provided inside. As you enter the booth you will need to turn in your photo op ticket. You will then step up when you hear the “next” prompt to do so, you will also be given a “ready” before the photographer fires the shot. There will be a one second pause between the “ready” prompt and the camera firing. So be sure to be ready.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.

Photo Op Booth Do’s and Don’ts
Dos
Do be respectful of the celebrity guests.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do listen for special instructions for each celebrity guest.
Do have your items ready to place on the table inside the booth.
Do have your ticket out and ready.
Don’ts
Don’t ask for autographs in the photo op booth, you will be asked to remove yourself from the booth. Wait in the autograph line and pay for the autograph like all the other fans had to.
Don’t take any personal photos on your phone, camera or any other photo device.
Don’t take any video.
Don’t attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden. You will be removed from the op booth without any photo or refund.
Don’t expect the guest to spend any more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest, please don’t try to extend that time by ignoring staff, security or the next fan in line. If you have an accessibility pass, you will be given extra time to get to the guest if needed but again allotted the same amount of time next to the guest.
Retakes
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake. Simply notify the staff or ambassador that handed you the photo.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
If you have a problem, other than glasses glare such as a colored blotch on your photo, a burry photo, a guest blink, or some other major issue please let us know immediately. Retakes may be issued on a per case basis.

After your photo op
Simply follow the brightly colored tape stripe on the floor at the photo op booth exit. It will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as a digital download or additional print. You will then take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area.

Add-ons
If you have an add-on (digital download, additional print or combo pack) simply take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area. You can also purchase add-ons at the add-on station. If you have a digital download, after visiting the add-on station visit http://digital.celebphotoops.com/ and follow the simple instructions to download your image. Digital downloads are usually available in a few minutes, sometimes it can take a bit longer if the internet connection we are given is sub par.

Event Admission
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.

Second Hand Tickets
If you purchased a photo op ticket second hand, such as on craigslist, facebook or any other avenue other than through us, we do not provide support or assistance for this ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a counterfeit ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don’t let that happen to you. Do not purchase or trade tickets second hand!

REFUND INFORMATION AND POLICIES
1. General Refunds. Refund requests must be submitted to our contact form by midnight eastern time on the Wednesday before the event. We may not get back to you before midnight, however if your request was submitted before the deadline, your refund will be granted. Refund requests after this date will not be honored.
If the refund is for any reason other than guest cancellation all fees will be withheld from the refund amount. Add ons are non-refundable
After the Wednesday before the event, all photo op tickets are considered non-refundable, with the only exception being celebrity guest cancellation, convention cancellation or photo op cancellations. Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1A. Guest Cancellations. In the event of a celebrity guest cancellation prior to the Wednesday before the event, the guest’s photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after 09-04-19 will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment.
If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest’s portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.
There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service . Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.

LeakyCon Orlando 2022
2022-07-29 - 2022-07-31 | Orange County Convention Center, 9899 International Dr, Orlando, FL, 32819, United States
PURCHASE PHOTO OP TICKETS
NOTE: ADMISSION TO THE SHOW IS REQUIRED! YOU MUST HAVE A SHOW TICKET TO GET YOUR PHOTO TAKEN!There is no need to wait in the photo op sales line at the event if you are using a credit card for your photo op purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site. Photo op tickets are not considered admission tickets to the show.

Schedule will be linked here once available
Please bear in mind, the photo op schedule will not be released until approximately 2-3 weeks prior to the event.
Be sure to revisit the photo op schedule often to check for changes.

ONLINE PHOTO OP SALES WILL REMAIN OPEN.
There is no need to wait in the sales line at the event if you are using a credit card for your purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site.
NUMBER OF ATTENDEES

For each photograph purchased, you may have two ticketed attendees in the photo. If you would like to have more than two ticketed attendees in the photo, additional photograph ticket purchases will be required. For children, please refer to the LeakyCon age restrictions.

AUTOGRAPH AND PHOTOGRAPH SCHEDULE

Our schedule of events will be posted at leakycon.com when available (approximately six weeks ahead of the event). Please be sure to download our app and check the schedule regularly as all scheduling is subject to change. The autograph and photograph schedule is subject to guest availability.

AUTOGRAPH AND PHOTOGRAPH QUEUES

The queues for autograph and photograph sessions are created no more than 30 minutes prior to the start time of the session. Please review the schedule for information on the exact location of the queue for your session. Unofficial or attendee-created queues will not be considered when the official queues are created.

Please arrive for your autograph or photograph session 15–20 minutes prior to the scheduled start time.

PICKING UP PHOTOGRAPHS

Photographs will be available in the photograph area within a minute after the session. Simply come by to pick up your print.

REFUNDS

General Refunds: Autograph and photograph tickets are non-refundable. However, tickets may be transferred between sessions and between attendees.

Guest Cancellations: In the event that a special guest is no longer able to attend for all or part of the convention, autograph and photograph tickets for the sessions canceled will be refunded immediately.

Missed Sessions: If you miss your autograph or photograph time, refunds will not be granted. You may exchange your ticket for another session as long as space remains available.

REMINDER: LeakyCon has a zero tolerance policy for harassment of any kind. Please be courteous and respectful to special guests, staff in the area, and other attendees in line. Be sure to listen for any special instructions for the session you are participating in.

TIPS AND TRICKS

Autograph and photograph sessions are not a meet-and-greet; they are short processes. In order to make sure every attendee receives their autograph or photograph and to make sure that the experience is of the highest quality possible, we ask that you listen carefully for prompts given by the staff in the room and the photographers.

Because queues will be moving quickly, please have all jackets, backpacks, purses, lanyards or any other items you do not want visible in the photo off and to the side. You will never be more than a few steps away from your items.

AUTOGRAPHS: If getting a book signed, please have it open to the page you want to be signed. For all other items, please have them ready. Guests will be signing in black or silver ink; there are no other colors available. Please plan your item accordingly.

PHOTOGRAPHS: There will be a flash during photos, so please be aware that glasses, certain clothing or cosplay items, and some makeups (like bare minerals) may be reflective and flash back.

No autographing or personal photo/video recording is allowed in photograph sessions.

No personal photo/video recording will be allowed in autograph sessions.

More questions?

Email us at help@leakycon.com and a member of our customer service team will get back to you as soon as possible. Please be sure to specify LeakyCon Orlando in the body of your email.

2022 Monster Mania 50 Photo Ops
2022-08-12 - 2022-08-14
PURCHASE PHOTO OP TICKETS
NOTE: ADMISSION TO THE SHOW IS REQUIRED! YOU MUST HAVE A SHOW TICKET TO GET YOUR PHOTO TAKEN!There is no need to wait in the photo op sales line at the event if you are using a credit card for your photo op purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site. Photo op tickets are not considered admission tickets to the show.

Click Here for Photo Op Schedule
Please bear in mind, the photo op schedule will not be released until approximately 2-3 weeks prior to the event.
Be sure to revisit the photo op schedule often to check for changes.

ONLINE PHOTO OP SALES WILL REMAIN OPEN.
There is no need to wait in the sales line at the event if you are using a credit card for your purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site.

IMPORTANT COVID 19 INFORMATION
We understand your concerns and questions! Given how quickly information and safety requirements on Covid 19 are changing, we don’t have a definitive answer at this point. We will follow the requirements and best practices of the CDC, the state and local authorities, and the venue.All celebrity guests reserve the right to add additional covid protocols and restrictions to their photo ops at any time. Including but not limited to plexiglass barriers, masks, distancing.

PHOTO OP INFORMATION
Please be sure to read the following information. It is extremely important that you are familiar with it.

The information contained within this page will help you make the most of your photo op experience. Please be sure to read the entire page, especially if you are unfamiliar with the photo op process or if you have not had photo ops with us in the past.
What a photo op is and what it isn’t.
A photo op is essentially a photo taken with you and the celebrity guest or guests you have purchased a ticket for. The photo is taken under ideal lighting conditions and with a top of the line DSLR camera. We then print a high quality 8×10″ of the photo on professional dye-sublimation photo printers. Your photo is ready in around a minute after the photo has been taken with our “print it in a minute” technology.
To avoid confusion, a photo op is not a meet and greet. The process is very quick without time to converse with the guest or guests. It is a photo opportunity in the literal sense of the word. If you really would like a little time to converse with a celebrity guest, we would strongly suggest you opt for a autograph as typically the autograph is a somewhat slower moving process.

Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.

Photo Op Tickets
Photo op tickets are added as guests and pricing is confirmed with agencies and event promoters. This means that we will add tickets throughout the online sales process. Tickets are typically added on Tuesdays, what we call #newtickettuesday or #ntt. So if you see a guest announced for an event but their photo op ticket is not showing for sale, it usually means it will be added the following Tuesday. In some cases, if we do not receive confirmed pricing for a guest by the Tuesday following their announcement, a ticket may not be added in that round of tickets. However, the ticket will be always added the Tuesday following pricing confirmation. Also, for high profile guests, we and the event will typically post on social media the time and date for that guest’s tickets to be added for sale. Ticket prices are subject to change at any time, however if you have already purchased a photo op ticket for a specific guest’s solo photo and their price is increased, your ticket is still valid. In the case of guests being added to a cast or grouping and the price changing on the cast or grouping, the original listed cast or grouping may be cancelled in favor of the newly listed cast or grouping. In this case, you will have the opportunity to upgrade your cast or grouping. Please see the section on swapping and upgrades for more information.

When tickets show as sold out online upon sales close, it means they will also be sold out at the event. We urge you to not wait in the sales line for tickets that are sold out. We do not release more tickets at the event, so in other words, sold out means sold out.

Photo Op Tickets Purchased Online
You may print the QR code for the tickets or have them on your phone. If you have them on your phone, we suggest making a screen shot of the QR code and having it in your photos. Sometimes, connections are poor inside the photo op area, so having them in your photos will make it quick and easy to pull up when needed. Please be sure you have your QR codes (printed or on your phone) up and ready when you get to the front of the queue line for your photo op. You will need to have the QR code scanned before entering your photo op.

Remember, if you have purchased a ticket online, you have a confirmed ticket. You simply need to arrive no more than 30 minutes prior to your photo op scheduled time. Please refer to the schedule link above for scheduled photo op times.
Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.

Clashing Photo Op Times
Typically as a general rule, you will need to allow 15 minutes between photo ops. If you have two photo ops at the same time, we do suggest moving one of those photo ops to another day using the swap feature on GrowTix (see section on Upgrades and Swapping). If you’re unable to swap or there are no other times that fit in your schedule, we would suggest a refund on one ticket (see the Refund Policy below).
Things to keep in mind about clashing times. If your clashing times are both between high volume guests such as Norman Reedus and Jeffrey Dean Morgan, you have nothing to worry about. You can simply proceed as schedule to your first scheduled op, then onto the next. If your clashing times are between a high volume guest and a low volume guest, we suggest proceeding to the low volume guest and then onto the high volume guest. If you have questions about ops you think may be clashing (within 15 minutes of one another), you can feel free to contact us prior to the event.

Swapping and Upgrading
After your ticket purchase you may swap for another ticket of equal value or upgrade your ticket to a different ticket. Simply visit the “View Order Online” button in your confirmation email to op your online confirmation page. From there you will be offered options to print your tickets, swap your tickets or upgrade your tickets. Here is a link to a video to assist you.
Keep in mind that once you have upgraded or swapped your ticket, the original ticket is no longer valid.
How many fans can be in one photo with one ticket?
For each ticket purchased you may have four total fans in the photo. If you would like to have more than four fans additional ticket purchases may be required.

Day Specific tickets and Group designations (A Session, B Session, Etc).
Tickets are sold on a day specific and Session specific basis. Your tickets must be used on the days and for the groups designated in the ticket title. Group designations (I.E> Norman Reedus Saturday Session A) means this is usable during Norman’s scheduled Session A photo op time on the day you chose the ticket for. These times will be referenced on the photo op schedule. Please try and be aware of the group you have chosen and only come at the time designated for your photo op session. If you have a Session C photo op ticket, do not show up for the Session A time, it will only slow the process, increasing wait times for everyone. If you have a Session C and are trying to queue with the A group ticket holders, you will be removed from the queue. We also cannot switch you into another group if that is sold out.

Session designations do not mean you will have other fans in your photo, it is simply an indicator of the scheduled time for your photo op.

Photo Op Queue
The queue for a specific photo op will open 30 minutes prior to the start time of the photo op. We ask that you DO NOT arrive any earlier than 30 minutes prior to the start time of your photo op. We have designed the groups to ensure you have the least possible wait time for your photo op and if you arrive before the 30 minute mark, it is simply adding to your wait time. You are not gaining anything by standing at the queue entrance for an hour. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues, and frustration for all involved. There simply is no need to arrive prior to the 30 minute mark and you will be asked to remove yourself from the area if you arrive too early. I understand this may sound harsh but we cannot stress enough the problems that arise due to fans arriving too early for a queue.
We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. The times displayed on the television are 30 minutes prior to the photo op start time, so what this means is those are the times you can arrive back to queue, no sooner. If there is a line number shown on the television, it means the queue is open for that photo op. Simply proceed to the displayed line number within the queue area (numbers are located on the floor) if you have a redeemed ticket for that photo op. If a time is shown, go enjoy the event and come back at that time.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.

Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time. Most importantly though, do not be late!

Photo Op Booth
Prior to entering the photo op booth, please have your photo op ticket out and ready. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place on the table provided inside. As you enter the booth you will need to turn in your photo op ticket. You will then step up when you hear the “next” prompt to do so, you will also be given a “ready” before the photographer fires the shot. There will be a one second pause between the “ready” prompt and the camera firing. So be sure to be ready.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.

Photo Op Booth Do’s and Don’ts
Dos
Do be respectful of the celebrity guests.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do listen for special instructions for each celebrity guest.
Do have your items ready to place on the table inside the booth.
Do have your ticket out and ready.
Don’ts
Don’t ask for autographs in the photo op booth, you will be asked to remove yourself from the booth. Wait in the autograph line and pay for the autograph like all the other fans had to.
Don’t take any personal photos on your phone, camera or any other photo device.
Don’t take any video.
Don’t attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden. You will be removed from the op booth without any photo or refund.
Don’t expect the guest to spend any more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest, please don’t try to extend that time by ignoring staff, security or the next fan in line. If you have an accessibility pass, you will be given extra time to get to the guest if needed but again allotted the same amount of time next to the guest.
Retakes
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake. Simply notify the staff or ambassador that handed you the photo.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
If you have a problem, other than glasses glare such as a colored blotch on your photo, a burry photo, a guest blink, or some other major issue please let us know immediately. Retakes may be issued on a per case basis.

After your photo op
Simply follow the brightly colored tape stripe on the floor at the photo op booth exit. It will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as a digital download or additional print. You will then take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area.

Add-ons
If you have an add-on (digital download, additional print or combo pack) simply take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area. You can also purchase add-ons at the add-on station. If you have a digital download, after visiting the add-on station visit http://digital.celebphotoops.com/ and follow the simple instructions to download your image. Digital downloads are usually available in a few minutes, sometimes it can take a bit longer if the internet connection we are given is sub par.

Event Admission
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.

Second Hand Tickets
If you purchased a photo op ticket second hand, such as on craigslist, facebook or any other avenue other than through us, we do not provide support or assistance for this ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a counterfeit ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don’t let that happen to you. Do not purchase or trade tickets second hand!

REFUND INFORMATION AND POLICIES
1. General Refunds. All photo ops are considered non-refundable
Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1A. Guest Cancellations. In the event of a celebrity guest cancellation prior to the Wednesday before the event, the guest’s photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after 09-04-19 will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment.
If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest’s portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.
There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service . Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.

2022 Steel City Con August Photo Ops
2022-08-12 08:00 - 2022-08-14 17:00 | MONROEVILLE, PA CONVENTION CENTER, 209 Mall Blvd, Monroeville, PA, 15146, United States
PURCHASE PHOTO OP TICKETS

PHOTO OP SCHEDULE
Please bear in mind, the photo op schedule will not be released until approximately 2-3 weeks prior to the event.
Be sure to revisit the photo op schedule often to check for changes.

IMPORTANT COVID 19 INFORMATION
We understand your concerns and questions! Given how quickly information and safety requirements on Covid 19 are changing, we don’t have a definitive answer at this point. We will follow the requirements and best practices of the CDC, the state and local authorities, and the venue.
Celebrity Guests reserve the right to add plexiglass or other Covid prevention measures as necessary.

MAP OF WHERE TO FIND PHOTO OPS

PHOTO OP INFORMATION

The information contained within this page will help you make the most of your photo op experience. Please be sure to read the entire page, especially if you are unfamiliar with the photo op process or if you have not had photo ops with us in the past.
What a photo op is and what it isn’t.
A photo op is essentially a photo taken with you and the celebrity guest or guests you have purchased a ticket for. The photo is taken under ideal lighting conditions and with a top of the line DSLR camera. We then print a high quality 8×10″ of the photo on professional dye-sublimation photo printers. Your photo is ready in around a minute after the photo has been taken with our “print it in a minute” technology.
To avoid confusion, a photo op is not a meet and greet. The process is very quick without time to converse with the guest or guests. It is a photo opportunity in the literal sense of the word. If you really would like a little time to converse with a celebrity guest, we would strongly suggest you opt for a autograph as typically the autograph is a somewhat slower moving process.

Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.

Photo Op Tickets
Photo op tickets are added as guests and pricing is confirmed with agencies and event promoters. This means that we will add tickets throughout the online sales process. Ticket prices are subject to change at any time, however if you have already purchased a photo op ticket for a specific guest’s solo photo and their price is increased, your ticket is still valid. In the case of guests being added to a cast or grouping and the price changing on the cast or grouping, the original listed cast or grouping may be cancelled in favor of the newly listed cast or grouping. In this case, you will have the opportunity to upgrade your cast or grouping. Please see the section on swapping and upgrades for more information.

When tickets show as sold out online upon sales close, it means they will also be sold out at the event. We urge you to not wait in the sales line for tickets that are sold out. We do not release more tickets at the event, so in other words, sold out means sold out.

Photo Op Tickets Purchased Online
You may print the QR code for the tickets or have them on your phone. If you have them on your phone, please be sure you have them up and ready when you get to the front of the line. Make sure you have the full QR code up and ready, and not the icon on your confirmation page.

Remember, if you have purchased a ticket online, you have a confirmed ticket.

The Photo Op Schedule
The photo op schedule is posted approximately 2-3 weeks prior to the event and will be linked toward the top of this page. In most cases, the schedule is not posted any earlier than that because of continuing guest adds. If we posted a schedule early, it means it would be quite invalid by the time the event approaches.

Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.

How many fans can be in one photo with one ticket?
For each ticket purchased you may have four people of any age.

Session designations do not mean each guest’s Session A will be at the same time as another guest’s Session A.

Day Specific tickets and Session designations (Session A, Session B Etc).
Tickets are sold on a day specific and session specific basis. Your tickets must be used on the days and for the session designated in the ticket title. Session designations (I.E> Norman Reedus Saturday Session A) means this is usable during Norman’s scheduled Session A photo op time on the day you chose the ticket for. These times will be referenced on the photo op schedule. Please try and be aware of the session you have chosen and only come at the time designated for your photo op session. If you have a Session C photo op ticket, do not show up for the Session A time, it will only slow the process, increasing wait times for everyone. If you have a Session C and are trying to queue with the Session A ticket holders, you will be removed from the queue. We also cannot swap you into another Session if that is sold out.

Photo Op Queue
The queue for a specific photo op will open 30 minutes prior to the start time of the photo op. We ask that you DO NOT arrive any earlier than 30 minutes prior to the start time of your photo op. We have designed the sessions to ensure you have the least possible wait time for your photo op and if you arrive before the 30 minute mark, it is simply adding to your wait time. You are not gaining anything by standing at the queue entrance for an hour. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues, and frustration for all involved. There simply is no need to arrive prior to the 30 minute mark and you will be asked to remove yourself from the area if you arrive too early. I understand this may sound harsh but we cannot stress enough the problems that arise due to fans arriving too early for a queue.

We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. If there is a line number shown on the television, it means the queue is open for that photo op and you may simply proceed to the displayed line number within the queue area (numbers are located on the floor). If a time is shown, go enjoy the event and come back at that time.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.

Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time, however do not arrive late!

Photo Op Booth
Prior to entering the photo op booth, please have your photo op ticket out and ready to be scanned. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place in the bins, on the tables outside the booth. As you enter the booth you will need to turn in your checked in card. You will then step up when you hear the “next” prompt to do so, you will also be given a “ready” before the photographer fires the shot. There will be a one second pause between the “ready” prompt and the camera firing. So be sure to be ready.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.

Photo Op Booth Do’s and Don’ts
Dos
Do be respectful of the celebrity guests.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do listen for special instructions for each celebrity guest.
Do have your items ready to place on the table inside the booth.
Do have your ticket out and ready.
Don’ts
Don’t ask for autographs in the photo op booth, you will be asked to remove yourself from the booth. Wait in the autograph line and pay for the autograph like all the other fans had to.
Don’t take any personal photos on your phone, camera or any other photo device.
Don’t take any video.
Don’t attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden. You will be removed from the op booth without any photo or refund.
Don’t expect the guest to spend any more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest, please don’t try to extend that time by ignoring staff, security or the next fan in line. If you have an accessibility pass, you will be given extra time to get to the guest if needed but again allotted the same amount of time next to the guest.
Retakes
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake. Simply notify the staff or ambassador that handed you the photo.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
If you have a problem, other than glasses glare such as a colored blotch on your photo, a burry photo, a guest blink, or some other major issue please let us know immediately. Retakes may be issued on a per case basis.

After your photo op
Simply follow the brightly colored tape stripe on the floor at the photo op booth exit. It will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as a digital download or additional print. You will then take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area.
Event Admission
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.

Second Hand Tickets
If you purchased a photo op ticket second hand, such as on craigslist, facebook or any other avenue other than through us, we do not provide support or assistance for this ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a counterfeit ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don’t let that happen to you. Do not purchase or trade tickets second hand!

REFUND INFORMATION AND POLICIES
1. General Refunds. Refund requests must be submitted to our contact form by midnight eastern time on the Wednesday prior to the event. We may not get back to you before midnight, however if your request was submitted before the deadline, your refund will be granted. Refund requests after this date will not be honored. After midnight eastern time on the Wednesday prior to the event, all photo op tickets are considered non-refundable, with the only exception being celebrity guest cancellation, convention cancellation or photo op cancellations. Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1A. Guest Cancellations. In the event of a celebrity guest cancellation prior to midnight eastern time on the Wednesday prior to the event, the guest’s photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after midnight eastern time on the Wednesday prior to the event will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment.
If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest’s portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.
There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service . Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.

2022 Silver Scream Con Photo Ops
2022-08-26 08:00 - 2022-08-28 17:00 | Doubletree Boston North Shore, 50 FERNCROFT ROAD, Danvers, MA, 01923
PURCHASE PHOTO OP TICKETS
NOTE: ADMISSION TO THE SHOW IS REQUIRED! YOU MUST HAVE A SHOW TICKET TO GET YOUR PHOTO TAKEN!There is no need to wait in the photo op sales line at the event if you are using a credit card for your photo op purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site. Photo op tickets are not considered admission tickets to the show.

Click Here for Photo Op Schedule
Please bear in mind, the photo op schedule will not be released until approximately 2-3 weeks prior to the event.
Be sure to revisit the photo op schedule often to check for changes.

ONLINE PHOTO OP SALES WILL REMAIN OPEN.
There is no need to wait in the sales line at the event if you are using a credit card for your purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site.

IMPORTANT COVID 19 INFORMATION
We understand your concerns and questions! Given how quickly information and safety requirements on Covid 19 are changing, we don’t have a definitive answer at this point. We will follow the requirements and best practices of the CDC, the state and local authorities, and the venue.All celebrity guests reserve the right to add additional covid protocols and restrictions to their photo ops at any time. Including but not limited to plexiglass barriers, masks, distancing.

PHOTO OP INFORMATION
Please be sure to read the following information. It is extremely important that you are familiar with it.

The information contained within this page will help you make the most of your photo op experience. Please be sure to read the entire page, especially if you are unfamiliar with the photo op process or if you have not had photo ops with us in the past.
What a photo op is and what it isn’t.
A photo op is essentially a photo taken with you and the celebrity guest or guests you have purchased a ticket for. The photo is taken under ideal lighting conditions and with a top of the line DSLR camera. We then print a high quality 8×10″ of the photo on professional dye-sublimation photo printers. Your photo is ready in around a minute after the photo has been taken with our “print it in a minute” technology.
To avoid confusion, a photo op is not a meet and greet. The process is very quick without time to converse with the guest or guests. It is a photo opportunity in the literal sense of the word. If you really would like a little time to converse with a celebrity guest, we would strongly suggest you opt for a autograph as typically the autograph is a somewhat slower moving process.

Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.

Photo Op Tickets
Photo op tickets are added as guests and pricing is confirmed with agencies and event promoters. This means that we will add tickets throughout the online sales process. Tickets are typically added on Tuesdays, what we call #newtickettuesday or #ntt. So if you see a guest announced for an event but their photo op ticket is not showing for sale, it usually means it will be added the following Tuesday. In some cases, if we do not receive confirmed pricing for a guest by the Tuesday following their announcement, a ticket may not be added in that round of tickets. However, the ticket will be always added the Tuesday following pricing confirmation. Also, for high profile guests, we and the event will typically post on social media the time and date for that guest’s tickets to be added for sale. Ticket prices are subject to change at any time, however if you have already purchased a photo op ticket for a specific guest’s solo photo and their price is increased, your ticket is still valid. In the case of guests being added to a cast or grouping and the price changing on the cast or grouping, the original listed cast or grouping may be cancelled in favor of the newly listed cast or grouping. In this case, you will have the opportunity to upgrade your cast or grouping. Please see the section on swapping and upgrades for more information.

When tickets show as sold out online upon sales close, it means they will also be sold out at the event. We urge you to not wait in the sales line for tickets that are sold out. We do not release more tickets at the event, so in other words, sold out means sold out.

Photo Op Tickets Purchased Online
You may print the QR code for the tickets or have them on your phone. If you have them on your phone, we suggest making a screen shot of the QR code and having it in your photos. Sometimes, connections are poor inside the photo op area, so having them in your photos will make it quick and easy to pull up when needed. Please be sure you have your QR codes (printed or on your phone) up and ready when you get to the front of the queue line for your photo op. You will need to have the QR code scanned before entering your photo op.

Remember, if you have purchased a ticket online, you have a confirmed ticket. You simply need to arrive no more than 30 minutes prior to your photo op scheduled time. Please refer to the schedule link above for scheduled photo op times.
Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.

Clashing Photo Op Times
Typically as a general rule, you will need to allow 15 minutes between photo ops. If you have two photo ops at the same time, we do suggest moving one of those photo ops to another day using the swap feature on GrowTix (see section on Upgrades and Swapping). If you’re unable to swap or there are no other times that fit in your schedule, we would suggest a refund on one ticket (see the Refund Policy below).
Things to keep in mind about clashing times. If your clashing times are both between high volume guests such as Norman Reedus and Jeffrey Dean Morgan, you have nothing to worry about. You can simply proceed as schedule to your first scheduled op, then onto the next. If your clashing times are between a high volume guest and a low volume guest, we suggest proceeding to the low volume guest and then onto the high volume guest. If you have questions about ops you think may be clashing (within 15 minutes of one another), you can feel free to contact us prior to the event.

Swapping and Upgrading
After your ticket purchase you may swap for another ticket of equal value or upgrade your ticket to a different ticket. Simply visit the “View Order Online” button in your confirmation email to op your online confirmation page. From there you will be offered options to print your tickets, swap your tickets or upgrade your tickets. Here is a link to a video to assist you.
Keep in mind that once you have upgraded or swapped your ticket, the original ticket is no longer valid.
How many fans can be in one photo with one ticket?
For each ticket purchased you may have two adult and up to 3 children in the photo. If you would like to have more than this additional ticket purchases may be required.

Day Specific tickets and Group designations (A Session, B Session, Etc).
Tickets are sold on a day specific and Session specific basis. Your tickets must be used on the days and for the groups designated in the ticket title. Group designations (I.E> Norman Reedus Saturday Session A) means this is usable during Norman’s scheduled Session A photo op time on the day you chose the ticket for. These times will be referenced on the photo op schedule. Please try and be aware of the group you have chosen and only come at the time designated for your photo op session. If you have a Session C photo op ticket, do not show up for the Session A time, it will only slow the process, increasing wait times for everyone. If you have a Session C and are trying to queue with the A group ticket holders, you will be removed from the queue. We also cannot switch you into another group if that is sold out.

Session designations do not mean you will have other fans in your photo, it is simply an indicator of the scheduled time for your photo op.

Photo Op Queue
The queue for a specific photo op will open 30 minutes prior to the start time of the photo op. We ask that you DO NOT arrive any earlier than 30 minutes prior to the start time of your photo op. We have designed the groups to ensure you have the least possible wait time for your photo op and if you arrive before the 30 minute mark, it is simply adding to your wait time. You are not gaining anything by standing at the queue entrance for an hour. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues, and frustration for all involved. There simply is no need to arrive prior to the 30 minute mark and you will be asked to remove yourself from the area if you arrive too early. I understand this may sound harsh but we cannot stress enough the problems that arise due to fans arriving too early for a queue.
We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. The times displayed on the television are 30 minutes prior to the photo op start time, so what this means is those are the times you can arrive back to queue, no sooner. If there is a line number shown on the television, it means the queue is open for that photo op. Simply proceed to the displayed line number within the queue area (numbers are located on the floor) if you have a redeemed ticket for that photo op. If a time is shown, go enjoy the event and come back at that time.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.

Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time. Most importantly though, do not be late!

Photo Op Booth
Prior to entering the photo op booth, please have your photo op ticket out and ready. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place on the table provided inside. As you enter the booth you will need to turn in your photo op ticket. You will then step up when you hear the “next” prompt to do so, you will also be given a “ready” before the photographer fires the shot. There will be a one second pause between the “ready” prompt and the camera firing. So be sure to be ready.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.

Photo Op Booth Do’s and Don’ts
Dos
Do be respectful of the celebrity guests.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do listen for special instructions for each celebrity guest.
Do have your items ready to place on the table inside the booth.
Do have your ticket out and ready.
Don’ts
Don’t ask for autographs in the photo op booth, you will be asked to remove yourself from the booth. Wait in the autograph line and pay for the autograph like all the other fans had to.
Don’t take any personal photos on your phone, camera or any other photo device.
Don’t take any video.
Don’t attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden. You will be removed from the op booth without any photo or refund.
Don’t expect the guest to spend any more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest, please don’t try to extend that time by ignoring staff, security or the next fan in line. If you have an accessibility pass, you will be given extra time to get to the guest if needed but again allotted the same amount of time next to the guest.
Retakes
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake. Simply notify the staff or ambassador that handed you the photo.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
If you have a problem, other than glasses glare such as a colored blotch on your photo, a burry photo, a guest blink, or some other major issue please let us know immediately. Retakes may be issued on a per case basis.

After your photo op
Simply follow the brightly colored tape stripe on the floor at the photo op booth exit. It will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as a digital download or additional print. You will then take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area.

Add-ons
If you have an add-on (digital download, additional print or combo pack) simply take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area. You can also purchase add-ons at the add-on station. If you have a digital download, after visiting the add-on station visit http://digital.celebphotoops.com/ and follow the simple instructions to download your image. Digital downloads are usually available in a few minutes, sometimes it can take a bit longer if the internet connection we are given is sub par.

Event Admission
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.

Second Hand Tickets
If you purchased a photo op ticket second hand, such as on craigslist, facebook or any other avenue other than through us, we do not provide support or assistance for this ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a counterfeit ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don’t let that happen to you. Do not purchase or trade tickets second hand!

REFUND INFORMATION AND POLICIES
1. General Refunds. All photo ops are considered non-refundable. Add ons are non-refundable but useable at a future event.
Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1A. Guest Cancellations. In the event of a celebrity guest cancellation prior to the Wednesday before the event, the guest’s photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after 09-04-19 will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment.
If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest’s portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.
There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service . Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.

2022 Giganticon Photo Ops
2022-09-03 - 2022-09-04
PURCHASE PHOTO OP TICKETS
NOTE: ADMISSION TO THE SHOW IS REQUIRED! YOU MUST HAVE A SHOW TICKET TO GET YOUR PHOTO TAKEN!There is no need to wait in the photo op sales line at the event if you are using a credit card for your photo op purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site. Photo op tickets are not considered admission tickets to the show.

Click Here for Photo Op Schedule
Please bear in mind, the photo op schedule will not be released until approximately 2-3 weeks prior to the event.
Be sure to revisit the photo op schedule often to check for changes.

ONLINE PHOTO OP SALES WILL REMAIN OPEN.
There is no need to wait in the sales line at the event if you are using a credit card for your purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site.

IMPORTANT COVID 19 INFORMATION
We understand your concerns and questions! Given how quickly information and safety requirements on Covid 19 are changing, we don’t have a definitive answer at this point. We will follow the requirements and best practices of the CDC, the state and local authorities, and the venue.All celebrity guests reserve the right to add additional covid protocols and restrictions to their photo ops at any time. Including but not limited to plexiglass barriers, masks, distancing.

PHOTO OP INFORMATION
Please be sure to read the following information. It is extremely important that you are familiar with it.

The information contained within this page will help you make the most of your photo op experience. Please be sure to read the entire page, especially if you are unfamiliar with the photo op process or if you have not had photo ops with us in the past.
What a photo op is and what it isn’t.
A photo op is essentially a photo taken with you and the celebrity guest or guests you have purchased a ticket for. The photo is taken under ideal lighting conditions and with a top of the line DSLR camera. We then print a high quality 8×10″ of the photo on professional dye-sublimation photo printers. Your photo is ready in around a minute after the photo has been taken with our “print it in a minute” technology.
To avoid confusion, a photo op is not a meet and greet. The process is very quick without time to converse with the guest or guests. It is a photo opportunity in the literal sense of the word. If you really would like a little time to converse with a celebrity guest, we would strongly suggest you opt for a autograph as typically the autograph is a somewhat slower moving process.

Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.

Photo Op Tickets
Photo op tickets are added as guests and pricing is confirmed with agencies and event promoters. This means that we will add tickets throughout the online sales process. Tickets are typically added on Tuesdays, what we call #newtickettuesday or #ntt. So if you see a guest announced for an event but their photo op ticket is not showing for sale, it usually means it will be added the following Tuesday. In some cases, if we do not receive confirmed pricing for a guest by the Tuesday following their announcement, a ticket may not be added in that round of tickets. However, the ticket will be always added the Tuesday following pricing confirmation. Also, for high profile guests, we and the event will typically post on social media the time and date for that guest’s tickets to be added for sale. Ticket prices are subject to change at any time, however if you have already purchased a photo op ticket for a specific guest’s solo photo and their price is increased, your ticket is still valid. In the case of guests being added to a cast or grouping and the price changing on the cast or grouping, the original listed cast or grouping may be cancelled in favor of the newly listed cast or grouping. In this case, you will have the opportunity to upgrade your cast or grouping. Please see the section on swapping and upgrades for more information.

When tickets show as sold out online upon sales close, it means they will also be sold out at the event. We urge you to not wait in the sales line for tickets that are sold out. We do not release more tickets at the event, so in other words, sold out means sold out.

Photo Op Tickets Purchased Online
You may print the QR code for the tickets or have them on your phone. If you have them on your phone, we suggest making a screen shot of the QR code and having it in your photos. Sometimes, connections are poor inside the photo op area, so having them in your photos will make it quick and easy to pull up when needed. Please be sure you have your QR codes (printed or on your phone) up and ready when you get to the front of the queue line for your photo op. You will need to have the QR code scanned before entering your photo op.

Remember, if you have purchased a ticket online, you have a confirmed ticket. You simply need to arrive no more than 30 minutes prior to your photo op scheduled time. Please refer to the schedule link above for scheduled photo op times.
Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.

Clashing Photo Op Times
Typically as a general rule, you will need to allow 15 minutes between photo ops. If you have two photo ops at the same time, we do suggest moving one of those photo ops to another day using the swap feature on GrowTix (see section on Upgrades and Swapping). If you’re unable to swap or there are no other times that fit in your schedule, we would suggest a refund on one ticket (see the Refund Policy below).
Things to keep in mind about clashing times. If your clashing times are both between high volume guests such as Norman Reedus and Jeffrey Dean Morgan, you have nothing to worry about. You can simply proceed as schedule to your first scheduled op, then onto the next. If your clashing times are between a high volume guest and a low volume guest, we suggest proceeding to the low volume guest and then onto the high volume guest. If you have questions about ops you think may be clashing (within 15 minutes of one another), you can feel free to contact us prior to the event.

Swapping and Upgrading
After your ticket purchase you may swap for another ticket of equal value or upgrade your ticket to a different ticket. Simply visit the “View Order Online” button in your confirmation email to op your online confirmation page. From there you will be offered options to print your tickets, swap your tickets or upgrade your tickets. Here is a link to a video to assist you.
Keep in mind that once you have upgraded or swapped your ticket, the original ticket is no longer valid.
How many fans can be in one photo with one ticket?
For each ticket purchased you may have two adults and up to 3 children under 16 in the photo. If you would like to have more than this additional ticket purchases may be required and combined.

Day Specific tickets and Group designations (A Session, B Session, Etc).
Tickets are sold on a day specific and Session specific basis. Your tickets must be used on the days and for the groups designated in the ticket title. Group designations (I.E> Norman Reedus Saturday Session A) means this is usable during Norman’s scheduled Session A photo op time on the day you chose the ticket for. These times will be referenced on the photo op schedule. Please try and be aware of the group you have chosen and only come at the time designated for your photo op session. If you have a Session C photo op ticket, do not show up for the Session A time, it will only slow the process, increasing wait times for everyone. If you have a Session C and are trying to queue with the A group ticket holders, you will be removed from the queue. We also cannot switch you into another group if that is sold out.

Session designations do not mean you will have other fans in your photo, it is simply an indicator of the scheduled time for your photo op.

Photo Op Queue
The queue for a specific photo op will open 30 minutes prior to the start time of the photo op. We ask that you DO NOT arrive any earlier than 30 minutes prior to the start time of your photo op. We have designed the groups to ensure you have the least possible wait time for your photo op and if you arrive before the 30 minute mark, it is simply adding to your wait time. You are not gaining anything by standing at the queue entrance for an hour. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues, and frustration for all involved. There simply is no need to arrive prior to the 30 minute mark and you will be asked to remove yourself from the area if you arrive too early. I understand this may sound harsh but we cannot stress enough the problems that arise due to fans arriving too early for a queue.
We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. The times displayed on the television are 30 minutes prior to the photo op start time, so what this means is those are the times you can arrive back to queue, no sooner. If there is a line number shown on the television, it means the queue is open for that photo op. Simply proceed to the displayed line number within the queue area (numbers are located on the floor) if you have a redeemed ticket for that photo op. If a time is shown, go enjoy the event and come back at that time.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.

Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time. Most importantly though, do not be late!

Photo Op Booth
Prior to entering the photo op booth, please have your photo op ticket out and ready. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place on the table provided inside. As you enter the booth you will need to turn in your photo op ticket. You will then step up when you hear the “next” prompt to do so, you will also be given a “ready” before the photographer fires the shot. There will be a one second pause between the “ready” prompt and the camera firing. So be sure to be ready.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.

Photo Op Booth Do’s and Don’ts
Dos
Do be respectful of the celebrity guests.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do listen for special instructions for each celebrity guest.
Do have your items ready to place on the table inside the booth.
Do have your ticket out and ready.
Don’ts
Don’t ask for autographs in the photo op booth, you will be asked to remove yourself from the booth. Wait in the autograph line and pay for the autograph like all the other fans had to.
Don’t take any personal photos on your phone, camera or any other photo device.
Don’t take any video.
Don’t attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden. You will be removed from the op booth without any photo or refund.
Don’t expect the guest to spend any more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest, please don’t try to extend that time by ignoring staff, security or the next fan in line. If you have an accessibility pass, you will be given extra time to get to the guest if needed but again allotted the same amount of time next to the guest.
Retakes
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake. Simply notify the staff or ambassador that handed you the photo.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
If you have a problem, other than glasses glare such as a colored blotch on your photo, a burry photo, a guest blink, or some other major issue please let us know immediately. Retakes may be issued on a per case basis.

After your photo op
Simply follow the brightly colored tape stripe on the floor at the photo op booth exit. It will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as a digital download or additional print. You will then take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area.

Add-ons
If you have an add-on (digital download, additional print or combo pack) simply take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area. You can also purchase add-ons at the add-on station. If you have a digital download, after visiting the add-on station visit http://digital.celebphotoops.com/ and follow the simple instructions to download your image. Digital downloads are usually available in a few minutes, sometimes it can take a bit longer if the internet connection we are given is sub par.

Event Admission
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.

Second Hand Tickets
If you purchased a photo op ticket second hand, such as on craigslist, facebook or any other avenue other than through us, we do not provide support or assistance for this ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a counterfeit ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don’t let that happen to you. Do not purchase or trade tickets second hand!

REFUND INFORMATION AND POLICIES
1. General Refunds. All photo ops are considered non-refundable
Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1A. Guest Cancellations. In the event of a celebrity guest cancellation prior to the Wednesday before the event, the guest’s photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after 09-04-19 will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment.
If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest’s portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.
There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service . Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.

2022 Horrorhound Weekend Cincinnati Photo Ops
2022-09-09 - 2022-09-11
PURCHASE PHOTO OP TICKETS
NOTE: ADMISSION TO THE SHOW IS REQUIRED! There is no need to wait in the photo op sales line at the event if you are using a credit card for your photo op purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site. Photo op tickets are not considered admission tickets to the show.

PHOTO OP SCHEDULE
Please bear in mind, the photo op schedule will not be released until approximately 2 weeks prior to the event, which is Friday May 20
Be sure to revisit the photo op schedule often to check for changes.

ONLINE PHOTO OP SALES WILL REMAIN OPEN.
There is no need to wait in the sales line at the event if you are using a credit card for your purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site.

PHOTO OP INFORMATION
Please be sure to read the following information. It is extremely important that you are familiar with it.

The information contained within this page will help you make the most of your photo op experience. Please be sure to read the entire page, especially if you are unfamiliar with the photo op process or if you have not had photo ops with us in the past.
What a photo op is and what it isn’t.
A photo op is essentially a photo taken with you and the celebrity guest or guests you have purchased a ticket for. The photo is taken under ideal lighting conditions and with a top of the line DSLR camera. We then print a high quality 8×10″ of the photo on professional dye-sublimation photo printers. Your photo is ready in around a minute after the photo has been taken with our “print it in a minute” technology.
To avoid confusion, a photo op is not a meet and greet. The process is very quick without time to converse with the guest or guests. It is a photo opportunity in the literal sense of the word. If you really would like a little time to converse with a celebrity guest, we would strongly suggest you opt for a autograph as typically the autograph is a somewhat slower moving process.

Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.

Photo Op Tickets
Photo op tickets are added as guests and pricing is confirmed with agencies and event promoters. This means that we will add tickets throughout the online sales process. Tickets are typically added on Tuesdays, what we call #newtickettuesday or #ntt. So if you see a guest announced for an event but their photo op ticket is not showing for sale, it usually means it will be added the following Tuesday. In some cases, if we do not receive confirmed pricing for a guest by the Tuesday following their announcement, a ticket may not be added in that round of tickets. However, the ticket will be always added the Tuesday following pricing confirmation. Also, for high profile guests, we and the event will typically post on social media the time and date for that guest’s tickets to be added for sale. Ticket prices are subject to change at any time, however if you have already purchased a photo op ticket for a specific guest’s solo photo and their price is increased, your ticket is still valid. In the case of guests being added to a cast or grouping and the price changing on the cast or grouping, the original listed cast or grouping may be cancelled in favor of the newly listed cast or grouping. In this case, you will have the opportunity to upgrade your cast or grouping. Please see the section on swapping and upgrades for more information.

When tickets show as sold out online upon sales close, it means they will also be sold out at the event. We urge you to not wait in the sales line for tickets that are sold out. We do not release more tickets at the event, so in other words, sold out means sold out.

Photo Op Tickets Purchased Online
You may print the QR code for the tickets or have them on your phone. If you have them on your phone, we suggest making a screen shot of the QR code and having it in your photos. Sometimes, connections are poor inside the photo op area, so having them in your photos will make it quick and easy to pull up when needed. Please be sure you have your QR codes (printed or on your phone) up and ready when you get to the front of the queue line for your photo op. You will need to have the QR code scanned before entering your photo op.

Remember, if you have purchased a ticket online, you have a confirmed ticket. You simply need to arrive no more than 30 minutes prior to your photo op scheduled time. Please refer to the schedule link above for scheduled photo op times.
Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.

Clashing Photo Op Times
Typically as a general rule, you will need to allow 15 minutes between photo ops. If you have two photo ops at the same time, we do suggest moving one of those photo ops to another day using the swap feature on GrowTix (see section on Upgrades and Swapping). If you’re unable to swap or there are no other times that fit in your schedule, we would suggest a refund on one ticket (see the Refund Policy below).
Things to keep in mind about clashing times. If your clashing times are both between high volume guests such as Norman Reedus and Jeffrey Dean Morgan, you have nothing to worry about. You can simply proceed as schedule to your first scheduled op, then onto the next. If your clashing times are between a high volume guest and a low volume guest, we suggest proceeding to the low volume guest and then onto the high volume guest. If you have questions about ops you think may be clashing (within 15 minutes of one another), you can feel free to contact us prior to the event.

Swapping and Upgrading
After your ticket purchase you may swap for another ticket of equal value or upgrade your ticket to a different ticket. Simply visit the “View Order Online” button in your confirmation email to op your online confirmation page. From there you will be offered options to print your tickets, swap your tickets or upgrade your tickets. Here is a link to a video to assist you.
Keep in mind that once you have upgraded or swapped your ticket, the original ticket is no longer valid.
How many fans can be in one photo with one ticket?
For each ticket purchased you may have two adult fans in the photo. In the case of families, you may have two adults plus three children under 16. If you would like to have more than two adults additional ticket purchases may be required. I.E. If you would like 3-4 adults, 2 total photo op tickets must be purchased and used for that photo. If you would like 5-6 adults, 3 total photo op tickets must be purchased and used for that photo.

Day Specific tickets and Group designations (A Session, B Session, Etc).
Tickets are sold on a day specific and Session specific basis. Your tickets must be used on the days and for the groups designated in the ticket title. Group designations (I.E> Norman Reedus Saturday Session A) means this is usable during Norman’s scheduled Session A photo op time on the day you chose the ticket for. These times will be referenced on the photo op schedule. Please try and be aware of the group you have chosen and only come at the time designated for your photo op session. If you have a Session C photo op ticket, do not show up for the Session A time, it will only slow the process, increasing wait times for everyone. If you have a Session C and are trying to queue with the A group ticket holders, you will be removed from the queue. We also cannot switch you into another group if that is sold out.

Session designations do not mean you will have other fans in your photo, it is simply an indicator of the scheduled time for your photo op.

Photo Op Queue
The queue for a specific photo op will open 15 minutes prior to the start time of the photo op. We ask that you DO NOT arrive any earlier than 15 minutes prior to the start time of your photo op. We have designed the groups to ensure you have the least possible wait time for your photo op and if you arrive before the 15 minute mark, it is simply adding to your wait time. You are not gaining anything by standing at the queue entrance for an hour. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues, and frustration for all involved. There simply is no need to arrive prior to the 15 minute mark and you will be asked to remove yourself from the area if you arrive too early. I understand this may sound harsh but we cannot stress enough the problems that arise due to fans arriving too early for a queue.
We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. The times displayed on the television are 15 minutes prior to the photo op start time, so what this means is those are the times you can arrive back to queue, no sooner. If there is a line number shown on the television, it means the queue is open for that photo op. Simply proceed to the displayed line number within the queue area (numbers are located on the floor) if you have a redeemed ticket for that photo op. If a time is shown, go enjoy the event and come back at that time.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.

Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 15 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time. Most importantly though, do not be late!

Photo Op Booth
Prior to entering the photo op booth, please have your photo op ticket out and ready. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place on the table provided inside. As you enter the booth you will need to turn in your photo op ticket. You will then step up when you hear the “next” prompt to do so, you will also be given a “ready” before the photographer fires the shot. There will be a one second pause between the “ready” prompt and the camera firing. So be sure to be ready.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.

Photo Op Booth Do’s and Don’ts
Dos
Do be respectful of the celebrity guests.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do listen for special instructions for each celebrity guest.
Do have your items ready to place on the table inside the booth.
Do have your ticket out and ready.
Don’ts
Don’t ask for autographs in the photo op booth, you will be asked to remove yourself from the booth. Wait in the autograph line and pay for the autograph like all the other fans had to.
Don’t take any personal photos on your phone, camera or any other photo device.
Don’t take any video.
Don’t attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden. You will be removed from the op booth without any photo or refund.
Don’t expect the guest to spend any more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest, please don’t try to extend that time by ignoring staff, security or the next fan in line. If you have an accessibility pass, you will be given extra time to get to the guest if needed but again allotted the same amount of time next to the guest.
Retakes
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake. Simply notify the staff or ambassador that handed you the photo.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
If you have a problem, other than glasses glare such as a colored blotch on your photo, a burry photo, a guest blink, or some other major issue please let us know immediately. Retakes may be issued on a per case basis.

After your photo op
Simply follow the brightly colored tape stripe on the floor at the photo op booth exit. It will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as a digital download or additional print. You will then take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area.

Add-ons
If you have an add-on (digital download, additional print or combo pack) simply take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area. You can also purchase add-ons at the add-on station. If you have a digital download, after visiting the add-on station visit http://digital.celebphotoops.com/ and follow the simple instructions to download your image. Digital downloads are usually available in a few minutes, sometimes it can take a bit longer if the internet connection we are given is sub par.

Event Admission
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.

Second Hand Tickets
If you purchased a photo op ticket second hand, such as on craigslist, facebook or any other avenue other than through us, we do not provide support or assistance for this ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a counterfeit ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don’t let that happen to you. Do not purchase or trade tickets second hand!

REFUND INFORMATION AND POLICIES
1. General Refunds. Refund requests must be submitted to our contact form by midnight eastern time on the Wednesday before the event. We may not get back to you before midnight, however if your request was submitted before the deadline, your refund will be granted. Refund requests after this date will not be honored.
If the refund is for any reason other than guest cancellation all fees will be withheld from the refund amount. Add ons are non-refundable
After the Wednesday before the event, all photo op tickets are considered non-refundable, with the only exception being celebrity guest cancellation, convention cancellation or photo op cancellations. Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1A. Guest Cancellations. In the event of a celebrity guest cancellation prior to the Wednesday before the event, the guest’s photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after 09-04-19 will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment.
If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest’s portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.
There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service . Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.

2022 Arkansas Comic Con Photo Ops
2022-09-10 - 2022-09-11

2022 Cincinnati Comic Expo Photo Ops
2022-09-23 08:00 - 2022-09-25 17:00 | Duke Energy Convention Center, 525 Elm Street, Cincinnati, OH, 45202, United States
Photo Op tickets.

CLICK HERE FOR PHOTO OP SCHEDULE
Please bear in mind, the photo op schedule will not be released until approximately 2-3 weeks prior to the event.
Be sure to revisit the photo op schedule often to check for changes.

PHOTO OP INFORMATION

The information contained within this page will help you make the most of your photo op experience. Please be sure to read the entire page, especially if you are unfamiliar with the photo op process or if you have not had photo ops with us in the past.
What a photo op is and what it isn’t.
A photo op is a photo taken with you and the celebrity guest or guests you have purchased a ticket for. The photo is taken under ideal lighting conditions and with a top of the line DSLR camera. We then print a high quality 8×10″ of the photo on professional dye-sublimation photo printers. Your photo is ready in around a minute after the photo has been taken with our “print it in a minute” technology.
To avoid confusion, a photo op is not a meet and greet. The process is very quick without time to converse with the guest or guests. It is a photo opportunity in the literal sense of the word. If you really would like a little time to converse with a celebrity guest, we would strongly suggest you opt for a autograph as typically the autograph is a somewhat slower moving process.

Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.

Photo Op Tickets
Photo op tickets are added as guests and pricing is confirmed with agencies and event promoters. This means that we will add tickets throughout the online sales process. Ticket prices are subject to change at any time, however if you have already purchased a photo op ticket for a specific guest’s solo photo and their price is increased, your ticket is still valid. In the case of guests being added to a cast or grouping and the price changing on the cast or grouping, the original listed cast or grouping may be cancelled in favor of the newly listed cast or grouping. In this case, you will have the opportunity to upgrade your cast or grouping. Please see the section on swapping and upgrades for more information.

Purchasing photo op tickets at the event. If you would like to purchase any photo op tickets at the event, the sales desk is cash only. If you would like to use a credit card, you may do so on your mobile device using the ticket purchase link located at the top of this page. Please check the schedule prior to making online purchases during the event to ensure you do not purchase an op that is already passed.

Photo Op Tickets Purchased Online
You may print the QR code for the tickets or have them on your phone. If you have them on your phone, please be sure you have them up and ready when you get to the front of the line. Make sure you have the full QR code up and ready, and not the icon on your confirmation page.

Remember, if you have purchased a ticket online, you have a confirmed ticket.

The Photo Op Schedule
The photo op schedule is posted approximately 2-3 weeks prior to the event and will be linked toward the top of this page. In most cases, the schedule is not posted any earlier than that because of continuing guest adds. If we posted a schedule early, it means it would be quite invalid by the time the event approaches.

Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.

How many fans can be in one photo with one ticket?
For each ticket purchased you may have two adult fans and up to three children under 16. If you would like more than two adults in a photo, you must purchase an additional photo op ticket for every two adults.

Session designations do not mean each guest’s Session A will be at the same time as another guest’s Session A.

Day Specific tickets and Session designations (Session A, Session B Etc).
Tickets are sold on a day specific and session specific basis. Your tickets must be used on the days and for the session designated in the ticket title. Session designations (I.E> Norman Reedus Saturday Session A) means this is usable during Norman’s scheduled Session A photo op time on the day you chose the ticket for. These times will be referenced on the photo op schedule. Please try and be aware of the session you have chosen and only come at the time designated for your photo op session. If you have a Session C photo op ticket, do not show up for the Session A time, it will only slow the process, increasing wait times for everyone. If you have a Session C and are trying to queue with the Session A ticket holders, you will be removed from the queue. We also cannot swap you into another Session if that is sold out.

Photo Op Queue
The queue for a specific photo op will open 30 minutes prior to the start time of the photo op. We ask that you DO NOT arrive any earlier than 30 minutes prior to the start time of your photo op. We have designed the sessions to ensure you have the least possible wait time for your photo op and if you arrive before the 30 minute mark, it is simply adding to your wait time. You are not gaining anything by standing at the queue entrance for an hour. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues, and frustration for all involved. There simply is no need to arrive prior to the 30 minute mark and you will be asked to remove yourself from the area if you arrive too early. I understand this may sound harsh but we cannot stress enough the problems that arise due to fans arriving too early for a queue.

We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. If there is a line number shown on the television, it means the queue is open for that photo op and you may simply proceed to the displayed line number within the queue area (numbers are located on the floor). If a time is shown, go enjoy the event and come back at that time.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.

Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time, however do not arrive late!

Photo Op Booth
Prior to entering the photo op booth, please have your photo op ticket out and ready to be scanned. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place in the bins, on the tables outside the booth. Any items you take into the photo op booth will need to remain in your hands during your photo. As you enter the booth you will need to turn in your checked in card. You will then step up when you hear the “next” prompt to do so, you will also be given a “ready” before the photographer fires the shot. There will be a one second pause between the “ready” prompt and the camera firing. So be sure to be ready.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.

Photo Op Booth Do’s and Don’ts
Dos
Do be respectful of the celebrity guests.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do listen for special instructions for each celebrity guest.
Do have your items ready to place on the table inside the booth.
Do have your ticket out and ready.
Don’ts
Don’t ask for autographs in the photo op booth, you will be asked to remove yourself from the booth. Wait in the autograph line and pay for the autograph like all the other fans had to.
Don’t take any personal photos on your phone, camera or any other photo device.
Don’t take any video.
Don’t attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden. You will be removed from the op booth without any photo or refund.
Don’t expect the guest to spend any more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest, please don’t try to extend that time by ignoring staff, security or the next fan in line. If you have an accessibility pass, you will be given extra time to get to the guest if needed but again allotted the same amount of time next to the guest.
Retakes
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake. Simply notify the staff or ambassador that handed you the photo.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
If you have a problem, other than glasses glare such as a colored blotch on your photo, a burry photo, a guest blink, or some other major issue please let us know immediately. Retakes may be issued on a per case basis.

After your photo op & Add-ons
Simply follow the brightly colored tape stripe on the floor at the photo op booth exit. It will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as a digital download or additional print. You will then take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area.
Autographs
You will need to present the QR code for the autograph at the guest’s autograph booth where it will be scanned.
You may redeem this ticket at any time the guest is scheduled to be at their autograph booth.
Black, Blue, or Silver will be standard for autograph ink colors.

Event Admission
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.

Second Hand Tickets
If you purchased a photo op ticket second hand, such as on craigslist, facebook or any other avenue other than through us, we do not provide support or assistance for this ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a counterfeit ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don’t let that happen to you. Do not purchase or trade tickets second hand!

REFUND INFORMATION AND POLICIES
1. General Refunds.
Photo Ops. Refund requests must be submitted to our contact form by midnight eastern time on the Wednesday prior to the event. We may not get back to you before midnight, however if your request was submitted before the deadline, your refund will be granted. Refund requests after this date will not be honored. After midnight eastern time on the Wednesday prior to the event, all photo op tickets are considered non-refundable, with the only exception being celebrity guest cancellation, convention cancellation or photo op cancellations. Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
Autographs. Autograph tickets are considered non refundable.
If the refund is for any reason other than guest cancellation, all fees will be withheld from the refund amount. Add-ons are considered non-refundable but applicable to any of your photo ops for a specified event.
1A. Guest Cancellations. In the event of a celebrity guest cancellation prior to midnight eastern time on the Wednesday prior to the event, the guest’s photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after midnight eastern time on the Wednesday prior to the event will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment.
If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest’s portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.
There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service . Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.

2022 Monster Mania 51 Photo Ops
2022-09-30 - 2022-10-02 | Delta Hotel Marriott Hunt Valley, 245 Shawan Road, Hunt Valley, 21031, United States

2022 Son of Monsterpalooza Photo Ops
2022-10-14 - 2022-10-16

2022 Queens & Kings of Horror Photo Ops
2022-10-15 - 2022-10-16
Digital Download Included at No Additional Charge

PURCHASE PHOTO OP TICKETS
NOTE: ADMISSION TO THE SHOW IS REQUIRED! YOU MUST HAVE A SHOW TICKET TO GET YOUR PHOTO TAKEN!There is no need to wait in the photo op sales line at the event if you are using a credit card for your photo op purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site. Photo op tickets are not considered admission tickets to the show.

Click Here for Photo Op Schedule
Please bear in mind, the photo op schedule will not be released until approximately 2-3 weeks prior to the event.
Be sure to revisit the photo op schedule often to check for changes.

ONLINE PHOTO OP SALES WILL REMAIN OPEN.
There is no need to wait in the sales line at the event if you are using a credit card for your purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site.

IMPORTANT COVID 19 INFORMATION
We understand your concerns and questions! Given how quickly information and safety requirements on Covid 19 are changing, we don’t have a definitive answer at this point. We will follow the requirements and best practices of the CDC, the state and local authorities, and the venue.All celebrity guests reserve the right to add additional covid protocols and restrictions to their photo ops at any time. Including but not limited to plexiglass barriers, masks, distancing.

PHOTO OP INFORMATION
Please be sure to read the following information. It is extremely important that you are familiar with it.

The information contained within this page will help you make the most of your photo op experience. Please be sure to read the entire page, especially if you are unfamiliar with the photo op process or if you have not had photo ops with us in the past.
What a photo op is and what it isn’t.
A photo op is essentially a photo taken with you and the celebrity guest or guests you have purchased a ticket for. The photo is taken under ideal lighting conditions and with a top of the line DSLR camera. We then print a high quality 8×10″ of the photo on professional dye-sublimation photo printers. Your photo is ready in around a minute after the photo has been taken with our “print it in a minute” technology.
To avoid confusion, a photo op is not a meet and greet. The process is very quick without time to converse with the guest or guests. It is a photo opportunity in the literal sense of the word. If you really would like a little time to converse with a celebrity guest, we would strongly suggest you opt for a autograph as typically the autograph is a somewhat slower moving process.

Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.

Photo Op Tickets
Photo op tickets are added as guests and pricing is confirmed with agencies and event promoters. This means that we will add tickets throughout the online sales process. Tickets are typically added on Tuesdays, what we call #newtickettuesday or #ntt. So if you see a guest announced for an event but their photo op ticket is not showing for sale, it usually means it will be added the following Tuesday. In some cases, if we do not receive confirmed pricing for a guest by the Tuesday following their announcement, a ticket may not be added in that round of tickets. However, the ticket will be always added the Tuesday following pricing confirmation. Also, for high profile guests, we and the event will typically post on social media the time and date for that guest’s tickets to be added for sale. Ticket prices are subject to change at any time, however if you have already purchased a photo op ticket for a specific guest’s solo photo and their price is increased, your ticket is still valid. In the case of guests being added to a cast or grouping and the price changing on the cast or grouping, the original listed cast or grouping may be cancelled in favor of the newly listed cast or grouping. In this case, you will have the opportunity to upgrade your cast or grouping. Please see the section on swapping and upgrades for more information.

When tickets show as sold out online upon sales close, it means they will also be sold out at the event. We urge you to not wait in the sales line for tickets that are sold out. We do not release more tickets at the event, so in other words, sold out means sold out.

Photo Op Tickets Purchased Online
You may print the QR code for the tickets or have them on your phone. If you have them on your phone, we suggest making a screen shot of the QR code and having it in your photos. Sometimes, connections are poor inside the photo op area, so having them in your photos will make it quick and easy to pull up when needed. Please be sure you have your QR codes (printed or on your phone) up and ready when you get to the front of the queue line for your photo op. You will need to have the QR code scanned before entering your photo op.

Remember, if you have purchased a ticket online, you have a confirmed ticket. You simply need to arrive no more than 30 minutes prior to your photo op scheduled time. Please refer to the schedule link above for scheduled photo op times.
Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.

Clashing Photo Op Times
Typically as a general rule, you will need to allow 15 minutes between photo ops. If you have two photo ops at the same time, we do suggest moving one of those photo ops to another day using the swap feature on GrowTix (see section on Upgrades and Swapping). If you’re unable to swap or there are no other times that fit in your schedule, we would suggest a refund on one ticket (see the Refund Policy below).
Things to keep in mind about clashing times. If your clashing times are both between high volume guests such as Norman Reedus and Jeffrey Dean Morgan, you have nothing to worry about. You can simply proceed as schedule to your first scheduled op, then onto the next. If your clashing times are between a high volume guest and a low volume guest, we suggest proceeding to the low volume guest and then onto the high volume guest. If you have questions about ops you think may be clashing (within 15 minutes of one another), you can feel free to contact us prior to the event.

Swapping and Upgrading
After your ticket purchase you may swap for another ticket of equal value or upgrade your ticket to a different ticket. Simply visit the “View Order Online” button in your confirmation email to op your online confirmation page. From there you will be offered options to print your tickets, swap your tickets or upgrade your tickets. Here is a link to a video to assist you.
Keep in mind that once you have upgraded or swapped your ticket, the original ticket is no longer valid.
How many fans can be in one photo with one ticket?
For each ticket purchased you may have four total fans in the photo. If you would like to have more than four fans additional ticket purchases may be required.

Day Specific tickets and Group designations (A Session, B Session, Etc).
Tickets are sold on a day specific and Session specific basis. Your tickets must be used on the days and for the groups designated in the ticket title. Group designations (I.E> Norman Reedus Saturday Session A) means this is usable during Norman’s scheduled Session A photo op time on the day you chose the ticket for. These times will be referenced on the photo op schedule. Please try and be aware of the group you have chosen and only come at the time designated for your photo op session. If you have a Session C photo op ticket, do not show up for the Session A time, it will only slow the process, increasing wait times for everyone. If you have a Session C and are trying to queue with the A group ticket holders, you will be removed from the queue. We also cannot switch you into another group if that is sold out.

Session designations do not mean you will have other fans in your photo, it is simply an indicator of the scheduled time for your photo op.

Photo Op Queue
The queue for a specific photo op will open 30 minutes prior to the start time of the photo op. We ask that you DO NOT arrive any earlier than 30 minutes prior to the start time of your photo op. We have designed the groups to ensure you have the least possible wait time for your photo op and if you arrive before the 30 minute mark, it is simply adding to your wait time. You are not gaining anything by standing at the queue entrance for an hour. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues, and frustration for all involved. There simply is no need to arrive prior to the 30 minute mark and you will be asked to remove yourself from the area if you arrive too early. I understand this may sound harsh but we cannot stress enough the problems that arise due to fans arriving too early for a queue.
We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. The times displayed on the television are 30 minutes prior to the photo op start time, so what this means is those are the times you can arrive back to queue, no sooner. If there is a line number shown on the television, it means the queue is open for that photo op. Simply proceed to the displayed line number within the queue area (numbers are located on the floor) if you have a redeemed ticket for that photo op. If a time is shown, go enjoy the event and come back at that time.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.

Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time. Most importantly though, do not be late!

Photo Op Booth
Prior to entering the photo op booth, please have your photo op ticket out and ready. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place on the table provided inside. As you enter the booth you will need to turn in your photo op ticket. You will then step up when you hear the “next” prompt to do so, you will also be given a “ready” before the photographer fires the shot. There will be a one second pause between the “ready” prompt and the camera firing. So be sure to be ready.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.

Photo Op Booth Do’s and Don’ts
Dos
Do be respectful of the celebrity guests.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do listen for special instructions for each celebrity guest.
Do have your items ready to place on the table inside the booth.
Do have your ticket out and ready.
Don’ts
Don’t ask for autographs in the photo op booth, you will be asked to remove yourself from the booth. Wait in the autograph line and pay for the autograph like all the other fans had to.
Don’t take any personal photos on your phone, camera or any other photo device.
Don’t take any video.
Don’t attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden. You will be removed from the op booth without any photo or refund.
Don’t expect the guest to spend any more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest, please don’t try to extend that time by ignoring staff, security or the next fan in line. If you have an accessibility pass, you will be given extra time to get to the guest if needed but again allotted the same amount of time next to the guest.
Retakes
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake. Simply notify the staff or ambassador that handed you the photo.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
If you have a problem, other than glasses glare such as a colored blotch on your photo, a burry photo, a guest blink, or some other major issue please let us know immediately. Retakes may be issued on a per case basis.

After your photo op
Simply follow the brightly colored tape stripe on the floor at the photo op booth exit. It will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as a digital download or additional print. You will then take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area.

Add-ons
If you have an add-on (digital download, additional print or combo pack) simply take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area. You can also purchase add-ons at the add-on station. If you have a digital download, after visiting the add-on station visit http://digital.celebphotoops.com/ and follow the simple instructions to download your image. Digital downloads are usually available in a few minutes, sometimes it can take a bit longer if the internet connection we are given is sub par.

Event Admission
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.

Second Hand Tickets
If you purchased a photo op ticket second hand, such as on craigslist, facebook or any other avenue other than through us, we do not provide support or assistance for this ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a counterfeit ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don’t let that happen to you. Do not purchase or trade tickets second hand!

REFUND INFORMATION AND POLICIES
1. General Refunds. All photo ops are considered non-refundable
Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1A. Guest Cancellations. In the event of a celebrity guest cancellation prior to the Wednesday before the event, the guest’s photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after 09-04-19 will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment.
If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest’s portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.
There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service . Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.

2022 Monster Mania 52 Photo Ops
2022-11-11 - 2022-11-13 | Greater Philadelphia Expo Center at Oaks, 100 Station Avenue, Oaks, 19456, United States

2022 Sasnak City The Gathering
2022-11-18 - 2022-11-20 | National WWI Museum and Memorial, 2 Memorial Drive, Kansas City, MO, 64108, United States
SASNAK CITY TERMS & CONDITIONS ​
Read Thoroughly Prior To Purchase!
PARTIES:
Sasnak City, LLC (herein after referred to as SCL)
Purchaser (herein after referred to as TICKET HOLDER)
​​GENERAL​​
​​1. Sasnak City LLC (herein after referred to as SCL) reserves the right to refuse admission and/or services at any event and/or activity, to any person for any reason deemed necessary with no refund of monies for purchases granted.
2. NO REFUNDS will be given for any purchase of tickets for any event and/or activity. Purchaser agrees that should the specific event and/or activity requested be cancelled for unforeseen organizational impediments, that all purchases made will be transferred to a similar event and/or activity organized as a replacement by SCL. If an event and/or activity cannot take place as planned and/or cannot be held on the selected dates and/or at the listed location, it will be rescheduled, and/or relocated. All Ticket Holders will be informed of the new schedule. SCL will not be held responsible for any expenses accrued by ticket holders due to the rescheduling of a convention, event or activity. If a ticket holder is unable to attend the requested event and/or activity a Ticket Transfer/Selling is acceptable via written authorization by SCL.
3. In the case of a full event cancel with no reschedule or postponement, all monies for purchases will be refunded minus a service fee percentage of the full amount paid (3.5% for all US sales and 4.5% for International sales) within 45 days of the announcement. Excluding all herein mentioned circumstances, SCL reserves the right to issue or restrict refunds on a case by case basis for any reason. If a refund is granted for any reason outside of a full event cancel, all monies for purchases will be refunded minus a service fee percentage of the full amount paid (5% for all US sales and 6% for International sales). All refunded monies are for the pre-tax purchase price no taxes on any purchases will be refunded. If a PP was used for purchase, service charges for use of the PP will not be refunded.
​
4. Any person found behaving in an unlawful manner, and/or in a vulgar manner including but not limited to: verbal assault, offensive language, sexual speech, descriptions of sexual acts, sexual innuendos, name calling, touching any guests body, hair, and/or face without permission, gestures of a crude and/or sexual nature, physical assault, and/or threats of physical assault towards staff/ volunteers / guests and/or fellow Ticket Holders and/or are found to be disrupting the proceedings of any event and/or activity hosted by SCL through such behavior will be reported to security immediately, have their badge revoked, and be removed from the event and/or activity, with no refund of monies for purchases granted.
5. SCL reserves the right to instruct security and/or staff to review and/or inspect any Ticket Holders bags, event credentials and/or government issued I.D. cards at any time throughout the duration of the event and/or activity. Any person purchasing an event and/or activity ticket to attend a SCL event and/or activity agree to these reviews and/or inspections in order to ensure a safe environment.
6. SCL accepts no responsibility for any casualties (stolen items, personal effects losses, accidents, injuries, and all items pertaining to such) occurring before, during or after any event and/or activity on the event and/or activity premises.
7. SCL accepts no responsibility for any personal initiative taken by any guests, participants, and/or Ticket Holder in their name only and/or on account of third parties, opinions and/or personal declarations expressed by guests, participants, and//or Ticket Holders attending any SCL event and/or activity, and/or by any member of its staff.
8. By attending any SCL event and/or activity, Ticket Holders agree to have their image displayed on this website, in news, promotional works, documentaries or stories. All images, video and/or audio recordings made by SCL, its members, staff or individual and/or company contracted to provide these services are the sole property of SCL. By ticket purchase, Ticket Holders are renouncing any and all claims to any financial compensation for such use of their image.
9. To attend an event organized by SCL, a ticket in the purchaser’s name is required. Tickets are not allowed to be transferred to another individual without written consent from SCL as outlined under “Ticket Transferring”. All Ticket Holders must present a printed copy of their ticket confirmation email for their selected event, a valid government issued photo Identification Card or Driver’s License/Passport. Any event and/or activity hosted by SCL is a private event held for authorized ticket holders. Failing to provide proper identification will result in denial to access the event and/or activity and immediate removal from the premises. Ticket confirmation emails and tickets are effective only for the listed event and/or activity dates.
10. Contracted Event vendors and/or Event sponsors are the only individuals, groups and/or businesses that are allowed to use the events and/or activities hosted by SCL as a platform to promote and/or advertise their business, services, special offers, and/or upcoming events. Any individual, group and/or business that is found to be or having been advertising and/or promoting their services, special offers, and/or upcoming events in any form at any event and/or activity hosted by SCL without written consent from the owner of SCL will be reported to security immediately, have their badge revoked, and be removed from the event and/or activity, with no refund of monies for purchases granted. If the violation is discovered following the conclusion of the event and/or activity hosted by SCL, the individual, group and/or business may be ineligible to attend and/or participate in future events and/or activities hosted by SCL for a minimum term of one (1) year from the date of the conclusion of the event and/or activity where the violation occurred and up to permanent ineligibility. The date of the conclusion of the event and/or activity is the Monday following the closing ceremonies.
11. Event sponsorships are available for all SCL events and/or activities. Event sponsorships are open to businesses, groups, and/or individuals, you will need to contact info@sasnakcity.com for information on the levels of sponsorship offered. At no time is a sponsor to act in any way that could be deemed as entitled. While sponsors are valuable to the events and activities of SCL, it is not a license to behave in a manner that can harm others, physically or emotionally. They will not at any time present themselves to the staff, volunteers, ticket holders, and/or guests as having a higher value and/or ranking than the ticket holders of any SCL event and/or activity. They will not at any time behave in any manner towards the staff, volunteers, ticket holders, and/or guests at SCL events and/or activities that could be considered threatening, intimidating, derogatory, and/or abusive. Sponsors, sponsor’s guest and employees are bound by all Terms & Conditions of SCL events and/or activities.
TICKETS
12. SCL events and/or activities are for individuals 18 (Eighteen) years of age and older ONLY!
13. Individuals are allowed to purchase ONE type of ticket per person per name. If purchasing more than one ticket during a transaction each ticket holder’s information MUST be provided. Ticket tiers that include photos and autos are for the ticket holder’s use only, there are no transfers, substitutions and/or exchanges of or for these items unless otherwise stated by SCL.
14. If any individual has their ticket rendered void to any event and/or activity due to breach of these Terms & Conditions, no refund of monies
for purchases made will be granted. SCL is not responsible for any cost or loss sustained to attend the event or in relation to it due to the voiding
of the ticket.
​ ***PLEASE NOTE***
​ Ticket Holders under 21 (Twenty-One) years of age, are NOT allowed to attend any Cocktail Parties, Whiskey Tastings or Adventures
under any circumstances, even with the purchase of a VIP ticket.
15. Tickets to any event and/or activity DOES NOT include accommodation, travel or any other additional expenses, nor does SCL provide any items outside of the purchased ticket package. Tickets to any event and/or activity grants only the rights and privileges stated in the description available on this website. SCL accepts no responsibility for arrangements made by attendees with third parties and does not endorse them.
TICKET TRANSFER/SELLING
16. The request will be​ considered approved ONLY when a Team Member of SCL responds with a written confirmation.
17. In case of a requirement of a name change due to marriage/divorce etc. SCL requires proof of name change through documentation provided by the state/country/government in which ticket holder resides.
18. SCL reserves the right to deny the transfer request for any reason deemed necessary under the legal rights to refuse services. This transfer process is to be used for all tickets and extras purchased. The seller may only sell the ticket(s) at the price listed on this website or less if they so choose. If the seller collects more than was originally paid, the seller will be immediately removed from all groups affilliated with SCL and will not be eligible to attend any event sponsored by and/or in conjunction with SCL. If the seller requests that SCL handle the transfer of funds between the parties, a transfer transaction fee of 10% of the full amount paid for the original purchase will be deducted from the funds being returned to the seller.
19. ONLY PEOPLE WHO HAVE REQUESTED THEIR TICKET FOR AN EVENT AND/OR ACTIVITY DIRECTLY FROM SCL AND HAVE PAID FOR THE PURCHASE IN FULL ARE ELIGIBLE FOR TICKET TRANSER/SELLING. The following information is required when requesting a Transfer of Pass:
Original Ticket Holder Information (Seller)
• NAME OF EVENT and TICKET TIER
• Complete Legal Name (As It Appears On Your Photo ID/Passport/Driver License)
• Email Address
New Ticket Holder Information (Buyer)
Complete Legal Name (As It Appears On Your Photo ID/Passport/Driver License)
• Email Address •
• Date of birth(Must Be Over 18 yrs. of Age)
**SCL is not responsible for any payment and/or transfer of funds between the Seller and Buyer. All financial matters in regards to the Ticket Transfer/Selling is of a private nature between the Seller & Buyer. SCL is not accountable for any loss or financial downfall that may be caused by the transferring and/or selling of tickets between the Seller and Buyer as payment for ticketed goods has already been received and processed in full by SCL**
GUESTS
20. All guests appearing at SCL events are not guaranteed as they are subject to work, personal commitments and unforeseen occurrences, therefore events and/or activities are subject to change and/or cancellation. SCL accepts no responsibility for any guest cancellation that may happen under any circumstances. If a guest cannot attend an event and/or activity making it so that event and/or activity cannot take place with specified guest, SCL will arrange a replacement guest based on the available possibilities. If a replacement can be found all photo / autos / meet & greets will automatically transfer to the replacement guest. If a replacement cannot be found then and only then will all purchased photos / autos / meet & greets for the cancelling guest be refunded.
21. SCL reserves the right to, at any time, during the course of the months prior to and during the duration of the event announce Bonus Guests. These guests are ONLY included in the top two tier packages. These guests are in attendance under the contractual agreement that all activities they partake in are limited by time restrictions. This includes, but is not limited to, panels, photograph sessions, autograph sessions, meet and greets, and/or any VIP listed activities. SCL reserves the right to, at any time, during the course of the months prior to and during the duration of the event announce Surprise Guests. These guests are ONLY included in the VIP packages. These guests are in attendance under the contractual agreement that all activities they partake in are at their discretion. This includes, but is not limited to, panels, photograph sessions, autograph sessions, meet and greets, and/or any VIP listed activities.
22. SCL reserves the right to, at any time, during the course of the months prior to and during the duration of the event announce Special Guests. These guests are NOT included with any ticket tier. These guests are in attendance under the strict contractual agreement that all items pertaining to them are limited to a maximum amount, this includes but is not limited to photographs, autographs, panels, and meet & greets. All additional activities as well as additional counts outside of the contracted amounts they partake in are at their sole discretion. This includes, but is not limited to, panels, photograph sessions, autograph sessions, meet and greets, and/or any VIP listed activities.
23. Guests attending an event may appear for 3 days, 2 days, 1 day or part of 1 day during the event.
24. Some guests may request a limit on the number of autographs signed and/or photos taken. Photo and/or autograph sessions could be subject to time limits or other unexpected restrictions, therefore SCL cannot guarantee unlimited additional photo ops and/or autographs for all participants. In the case of a sell-out of photo ops and/or autograph sessions no others will be provided.
25. Attendance to activities such as photo ops and/or autographs are NOT to be treated as a meet & greet with any guest. Ticket Holders cannot request personalization of ANY type for photo ops and/or autographs unless it is offered in the purchased Ticket Package.
26. Guests’ autographs can only be received on official SCL photos, merchandise, brochures, and Ticket Holder’s personal items suitable for the purpose. Guests reserve the right to refuse to sign items of unlicensed merchandise, items they find offensive and/or unsuitable.
​
27. Ticket Holders attending autographs sessions can give gifts to guests personally but each gift must be easily accessible to allow a security check of the contents. GIFT BAGS ONLY are allowed. If a package is wrapped with paper and sealed, the paper will be removed by security.
HOMEMADE BAKED GOODS/ CANDIES / CONSUMABLE ITEMS ARE NOT ALLOWED TO BE GIVEN TO CAST MEMBERS!! If any Ticket Holder refuses to allow the package to be opened or inspected, the Ticket Holder is required to remove the package from the premises IMMEDIATELY. If the Ticket Holder fails to comply they will be reported to security as a safety concern, have their badge revoked, and be removed from the event and/or activity, with no refund of monies for purchases granted.
28. Please remember that the guests attending are here to enjoy themselves and Kansas City as a whole. If you are to run into them outside of the convention they are on their private time, they are not working and are not allowed to take selfies, or sign autographs outside of the convention. So please be respectful of them and allow them to have time to relax.
PHOTOS / AUDIO / VIDEO RECORDING
29. NO LIVE STREAMING OR EXTENDED VIDEO/AUDIO RECORDING of the guests at the event and/or activities (both regular and VIP ones) AT ANY TIME. This includes but is not limited to while they are on stage, walking to and from activities, hanging out in the lounge area, photo sessions, autograph sessions, meet and greets, dinners, cocktail parties, etc. They are there to enjoy themselves as much as the Ticket Holders and are not to be harassed, mobbed, swarmed and/or made uncomfortable in any form. ANY Ticket Holder breaching this rule will be reported to security immediately, have their badge revoked, and be removed from the event and/or activity with no refund of monies for purchases granted.
30. At SCL events and/or activities participants are allowed to take pictures of the guests in the Main Hall ONLY from their seats. Flash photography is allowed during the first FIVE (5) minutes that a guest is on stage. Ticket Holders are allowed to take pictures only from their seats and without use of flash during the event and/or activities. No photography of the guests outside of the main hall will be tolerated. ANY Ticket Holder breaching this rule will be reported to security immediately, have their badge revoked, and be removed from the event with no refund of monies for purchases granted.
***All pictures acquired this way are for personal use only, any commercial use is strictly prohibited.
Photo ops pictures are for personal use only, any commercial use of them is strictly prohibited. ***
PAYMENT PLANS (PP)
31. SCL provides payment plans on certain tier level tickets to the events through PayPal only. The number of payments scheduled is based on the tier level being purchased.
32. In order to take advantage of a PP you will need to sign up through the PP for each available ticket. There is a fee for this service, which is included in the final pricing, payments are set up to automatically withdrawal from your selected account at 30 day increments until paid in full.
33. If a payment fails, declines, is terminated, and/or rejected for any reason other than a technical issue with PayPal, SCL reserves the right to cancel the PP with no refund of monies previously collected on the PP, and is not responsible for any fees, financial loss, and/or emotional distress associated with the PP.
​​PERSONAL DATA DISCLAIMER /INFORMATION/AGREEMENT OF TERMS
​​34. We are provided with data which is, or may be, personal data in relation to Customers or their individual representatives.
This information includes and is limited to:
Full Name, Mailing Address, Phone Number and Email Address. WE DO NOT COLLECT SOCIAL MEDIA HANDLES OR ACCOUNT INFORMATION!
35. All collection of funds for purchases is handled via PayPal, Venmo and/or Square Up. We do not obtain, collect or keep record of any payment form information such as account numbers, routing numbers, or full credit card information.
36. Any claims brought forth against SCL will be litigated under the jurisdiction of the Missouri State Courts in Platte County.
37. SCL has the right to add, remove or amend all the conditions in these pages according to Missouri Law and with the purpose to protect and organize the company’s event and/or activities at any time.
38. By purchasing an event and/or activities ticket, you are confirming that you have read, understood and agree to these Terms and Conditions and to all information and rules available on this website.
​​​​​
***SCL does not intend to violate copyrights or supersede rightful copyrights holders of TV shows, movies and other works of art that could be promoted and/or celebrated through SCL’s events and/or activities. SCL’s intent is to promote above mentioned artistic works, friendship between groups of fans gathering from all over the world, and interactions between fans and professionals in the field of television and movies.***
​​​SASNAK CITY LLC is not authorized by, affiliated with or endorsed by the makers of Outlander, Sony, Left Bank, Lionsgate or Starz. No infringement of copyright is intended. Images used herein for publicity purposes only. This is an unofficial convention. Events are gatherings for f​ans.
​SASNAK CITY LLC is not authorized by, affiliated with or endorsed by the makers of The Last Kingdom, Carnival Films, NBCUniversal, or any of their affiliates. No infringement of copyright is intended. Images used herein for publicity purposes only. This is an unofficial convention. Events are gatherings for fans of the series.
​
***UPON PURCHASE PLEASE JOIN THE SASNAK CITY ATTENDEES GROUP ON FACEBOOK. YOU MUST BE A TICKET HOLDER TO GAIN
ACCESS TO THE GROUP – TICKETS ARE VERIFIED***

2022 Steel City Con December Photo Ops
2022-12-09 - 2022-12-11 | MONROEVILLE, PA CONVENTION CENTER, 209 Mall Blvd, Monroeville, PA, 15146, United States
Digital Downloads Included at No Charge

PURCHASE PHOTO OP TICKETS

PHOTO OP SCHEDULE
Please bear in mind, the photo op schedule will not be released until approximately 2-3 weeks prior to the event.
Be sure to revisit the photo op schedule often to check for changes.

IMPORTANT COVID 19 INFORMATION
We understand your concerns and questions! Given how quickly information and safety requirements on Covid 19 are changing, we don’t have a definitive answer at this point. We will follow the requirements and best practices of the CDC, the state and local authorities, and the venue.
Celebrity Guests reserve the right to add plexiglass or other Covid prevention measures as necessary.

MAP OF WHERE TO FIND PHOTO OPS

PHOTO OP INFORMATION

The information contained within this page will help you make the most of your photo op experience. Please be sure to read the entire page, especially if you are unfamiliar with the photo op process or if you have not had photo ops with us in the past.
What a photo op is and what it isn’t.
A photo op is essentially a photo taken with you and the celebrity guest or guests you have purchased a ticket for. The photo is taken under ideal lighting conditions and with a top of the line DSLR camera. We then print a high quality 8×10″ of the photo on professional dye-sublimation photo printers. Your photo is ready in around a minute after the photo has been taken with our “print it in a minute” technology.
To avoid confusion, a photo op is not a meet and greet. The process is very quick without time to converse with the guest or guests. It is a photo opportunity in the literal sense of the word. If you really would like a little time to converse with a celebrity guest, we would strongly suggest you opt for a autograph as typically the autograph is a somewhat slower moving process.

Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.

Photo Op Tickets
Photo op tickets are added as guests and pricing is confirmed with agencies and event promoters. This means that we will add tickets throughout the online sales process. Ticket prices are subject to change at any time, however if you have already purchased a photo op ticket for a specific guest’s solo photo and their price is increased, your ticket is still valid. In the case of guests being added to a cast or grouping and the price changing on the cast or grouping, the original listed cast or grouping may be cancelled in favor of the newly listed cast or grouping. In this case, you will have the opportunity to upgrade your cast or grouping. Please see the section on swapping and upgrades for more information.

When tickets show as sold out online upon sales close, it means they will also be sold out at the event. We urge you to not wait in the sales line for tickets that are sold out. We do not release more tickets at the event, so in other words, sold out means sold out.

Photo Op Tickets Purchased Online
You may print the QR code for the tickets or have them on your phone. If you have them on your phone, please be sure you have them up and ready when you get to the front of the line. Make sure you have the full QR code up and ready, and not the icon on your confirmation page.

Remember, if you have purchased a ticket online, you have a confirmed ticket.

The Photo Op Schedule
The photo op schedule is posted approximately 2-3 weeks prior to the event and will be linked toward the top of this page. In most cases, the schedule is not posted any earlier than that because of continuing guest adds. If we posted a schedule early, it means it would be quite invalid by the time the event approaches.

Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.

How many fans can be in one photo with one ticket?
For each ticket purchased you may have four people of any age.

Session designations do not mean each guest’s Session A will be at the same time as another guest’s Session A.

Day Specific tickets and Session designations (Session A, Session B Etc).
Tickets are sold on a day specific and session specific basis. Your tickets must be used on the days and for the session designated in the ticket title. Session designations (I.E> Norman Reedus Saturday Session A) means this is usable during Norman’s scheduled Session A photo op time on the day you chose the ticket for. These times will be referenced on the photo op schedule. Please try and be aware of the session you have chosen and only come at the time designated for your photo op session. If you have a Session C photo op ticket, do not show up for the Session A time, it will only slow the process, increasing wait times for everyone. If you have a Session C and are trying to queue with the Session A ticket holders, you will be removed from the queue. We also cannot swap you into another Session if that is sold out.

Photo Op Queue
The queue for a specific photo op will open 30 minutes prior to the start time of the photo op. We ask that you DO NOT arrive any earlier than 30 minutes prior to the start time of your photo op. We have designed the sessions to ensure you have the least possible wait time for your photo op and if you arrive before the 30 minute mark, it is simply adding to your wait time. You are not gaining anything by standing at the queue entrance for an hour. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues, and frustration for all involved. There simply is no need to arrive prior to the 30 minute mark and you will be asked to remove yourself from the area if you arrive too early. I understand this may sound harsh but we cannot stress enough the problems that arise due to fans arriving too early for a queue.

We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. If there is a line number shown on the television, it means the queue is open for that photo op and you may simply proceed to the displayed line number within the queue area (numbers are located on the floor). If a time is shown, go enjoy the event and come back at that time.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.

Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time, however do not arrive late!

Photo Op Booth
Prior to entering the photo op booth, please have your photo op ticket out and ready to be scanned. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place in the bins, on the tables outside the booth. As you enter the booth you will need to turn in your checked in card. You will then step up when you hear the “next” prompt to do so, you will also be given a “ready” before the photographer fires the shot. There will be a one second pause between the “ready” prompt and the camera firing. So be sure to be ready.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.

Photo Op Booth Do’s and Don’ts
Dos
Do be respectful of the celebrity guests.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do listen for special instructions for each celebrity guest.
Do have your items ready to place on the table inside the booth.
Do have your ticket out and ready.
Don’ts
Don’t ask for autographs in the photo op booth, you will be asked to remove yourself from the booth. Wait in the autograph line and pay for the autograph like all the other fans had to.
Don’t take any personal photos on your phone, camera or any other photo device.
Don’t take any video.
Don’t attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden. You will be removed from the op booth without any photo or refund.
Don’t expect the guest to spend any more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest, please don’t try to extend that time by ignoring staff, security or the next fan in line. If you have an accessibility pass, you will be given extra time to get to the guest if needed but again allotted the same amount of time next to the guest.
Retakes
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake. Simply notify the staff or ambassador that handed you the photo.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
If you have a problem, other than glasses glare such as a colored blotch on your photo, a burry photo, a guest blink, or some other major issue please let us know immediately. Retakes may be issued on a per case basis.

After your photo op
Simply follow the brightly colored tape stripe on the floor at the photo op booth exit. It will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as a digital download or additional print. You will then take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area.
Event Admission
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.

Second Hand Tickets
If you purchased a photo op ticket second hand, such as on craigslist, facebook or any other avenue other than through us, we do not provide support or assistance for this ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a counterfeit ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don’t let that happen to you. Do not purchase or trade tickets second hand!

REFUND INFORMATION AND POLICIES
1. General Refunds. Refund requests must be submitted to our contact form by midnight eastern time on the Wednesday prior to the event. We may not get back to you before midnight, however if your request was submitted before the deadline, your refund will be granted. Refund requests after this date will not be honored. After midnight eastern time on the Wednesday prior to the event, all photo op tickets are considered non-refundable, with the only exception being celebrity guest cancellation, convention cancellation or photo op cancellations. Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1A. Guest Cancellations. In the event of a celebrity guest cancellation prior to midnight eastern time on the Wednesday prior to the event, the guest’s photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after midnight eastern time on the Wednesday prior to the event will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment.
If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest’s portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.
There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service . Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.

2023 Albuquerque Comic Con Photo Ops
2023-01-13 - 2023-01-15
PURCHASE PHOTO OP TICKETS
NOTE: ADMISSION TO THE SHOW IS REQUIRED! YOU MUST HAVE A SHOW TICKET TO GET YOUR PHOTO TAKEN!There is no need to wait in the photo op sales line at the event if you are using a credit card for your photo op purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site. Photo op tickets are not considered admission tickets to the show.

Click Here for Photo Op Schedule When Available
Please bear in mind, the photo op schedule will not be released until approximately 2-3 weeks prior to the event.
Be sure to revisit the photo op schedule often to check for changes.

ONLINE PHOTO OP SALES WILL REMAIN OPEN.
There is no need to wait in the sales line at the event if you are using a credit card for your purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site.

IMPORTANT COVID 19 INFORMATION
We understand your concerns and questions! Given how quickly information and safety requirements on Covid 19 are changing, we don’t have a definitive answer at this point. We will follow the requirements and best practices of the CDC, the state and local authorities, and the venue.All celebrity guests reserve the right to add additional covid protocols and restrictions to their photo ops at any time. Including but not limited to plexiglass barriers, masks, distancing.

PHOTO OP INFORMATION
Please be sure to read the following information. It is extremely important that you are familiar with it.

The information contained within this page will help you make the most of your photo op experience. Please be sure to read the entire page, especially if you are unfamiliar with the photo op process or if you have not had photo ops with us in the past.
What a photo op is and what it isn’t.
A photo op is essentially a photo taken with you and the celebrity guest or guests you have purchased a ticket for. The photo is taken under ideal lighting conditions and with a top of the line DSLR camera. We then print a high quality 8×10″ of the photo on professional dye-sublimation photo printers. Your photo is ready in around a minute after the photo has been taken with our “print it in a minute” technology.
To avoid confusion, a photo op is not a meet and greet. The process is very quick without time to converse with the guest or guests. It is a photo opportunity in the literal sense of the word. If you really would like a little time to converse with a celebrity guest, we would strongly suggest you opt for a autograph as typically the autograph is a somewhat slower moving process.

Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.

Photo Op Tickets
Photo op tickets are added as guests and pricing is confirmed with agencies and event promoters. This means that we will add tickets throughout the online sales process. Tickets are typically added on Tuesdays, what we call #newtickettuesday or #ntt. So if you see a guest announced for an event but their photo op ticket is not showing for sale, it usually means it will be added the following Tuesday. In some cases, if we do not receive confirmed pricing for a guest by the Tuesday following their announcement, a ticket may not be added in that round of tickets. However, the ticket will be always added the Tuesday following pricing confirmation. Also, for high profile guests, we and the event will typically post on social media the time and date for that guest’s tickets to be added for sale. Ticket prices are subject to change at any time, however if you have already purchased a photo op ticket for a specific guest’s solo photo and their price is increased, your ticket is still valid. In the case of guests being added to a cast or grouping and the price changing on the cast or grouping, the original listed cast or grouping may be cancelled in favor of the newly listed cast or grouping. In this case, you will have the opportunity to upgrade your cast or grouping. Please see the section on swapping and upgrades for more information.

When tickets show as sold out online upon sales close, it means they will also be sold out at the event. We urge you to not wait in the sales line for tickets that are sold out. We do not release more tickets at the event, so in other words, sold out means sold out.

Photo Op Tickets Purchased Online
You may print the QR code for the tickets or have them on your phone. If you have them on your phone, we suggest making a screen shot of the QR code and having it in your photos. Sometimes, connections are poor inside the photo op area, so having them in your photos will make it quick and easy to pull up when needed. Please be sure you have your QR codes (printed or on your phone) up and ready when you get to the front of the queue line for your photo op. You will need to have the QR code scanned before entering your photo op.

Remember, if you have purchased a ticket online, you have a confirmed ticket. You simply need to arrive no more than 30 minutes prior to your photo op scheduled time. Please refer to the schedule link above for scheduled photo op times.
Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.

Clashing Photo Op Times
Typically as a general rule, you will need to allow 15 minutes between photo ops. If you have two photo ops at the same time, we do suggest moving one of those photo ops to another day using the swap feature on GrowTix (see section on Upgrades and Swapping). If you’re unable to swap or there are no other times that fit in your schedule, we would suggest a refund on one ticket (see the Refund Policy below).
Things to keep in mind about clashing times. If your clashing times are both between high volume guests such as Norman Reedus and Jeffrey Dean Morgan, you have nothing to worry about. You can simply proceed as schedule to your first scheduled op, then onto the next. If your clashing times are between a high volume guest and a low volume guest, we suggest proceeding to the low volume guest and then onto the high volume guest. If you have questions about ops you think may be clashing (within 15 minutes of one another), you can feel free to contact us prior to the event.

Swapping and Upgrading
After your ticket purchase you may swap for another ticket of equal value or upgrade your ticket to a different ticket. Simply visit the “View Order Online” button in your confirmation email to op your online confirmation page. From there you will be offered options to print your tickets, swap your tickets or upgrade your tickets. Here is a link to a video to assist you.
Keep in mind that once you have upgraded or swapped your ticket, the original ticket is no longer valid.
How many fans can be in one photo with one ticket?
For each ticket purchased you may have two adults and up to 3 children under 16 in the photo. If you would like to have more than this additional ticket purchases may be required and combined.

Day Specific tickets and Group designations (A Session, B Session, Etc).
Tickets are sold on a day specific and Session specific basis. Your tickets must be used on the days and for the groups designated in the ticket title. Group designations (I.E> Norman Reedus Saturday Session A) means this is usable during Norman’s scheduled Session A photo op time on the day you chose the ticket for. These times will be referenced on the photo op schedule. Please try and be aware of the group you have chosen and only come at the time designated for your photo op session. If you have a Session C photo op ticket, do not show up for the Session A time, it will only slow the process, increasing wait times for everyone. If you have a Session C and are trying to queue with the A group ticket holders, you will be removed from the queue. We also cannot switch you into another group if that is sold out.

Session designations do not mean you will have other fans in your photo, it is simply an indicator of the scheduled time for your photo op.

Photo Op Queue
The queue for a specific photo op will open 30 minutes prior to the start time of the photo op. We ask that you DO NOT arrive any earlier than 30 minutes prior to the start time of your photo op. We have designed the groups to ensure you have the least possible wait time for your photo op and if you arrive before the 30 minute mark, it is simply adding to your wait time. You are not gaining anything by standing at the queue entrance for an hour. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues, and frustration for all involved. There simply is no need to arrive prior to the 30 minute mark and you will be asked to remove yourself from the area if you arrive too early. I understand this may sound harsh but we cannot stress enough the problems that arise due to fans arriving too early for a queue.
We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. The times displayed on the television are 30 minutes prior to the photo op start time, so what this means is those are the times you can arrive back to queue, no sooner. If there is a line number shown on the television, it means the queue is open for that photo op. Simply proceed to the displayed line number within the queue area (numbers are located on the floor) if you have a redeemed ticket for that photo op. If a time is shown, go enjoy the event and come back at that time.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.

Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time. Most importantly though, do not be late!

Photo Op Booth
Prior to entering the photo op booth, please have your photo op ticket out and ready. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place on the table provided inside. As you enter the booth you will need to turn in your photo op ticket. You will then step up when you hear the “next” prompt to do so, you will also be given a “ready” before the photographer fires the shot. There will be a one second pause between the “ready” prompt and the camera firing. So be sure to be ready.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.

Photo Op Booth Do’s and Don’ts
Dos
Do be respectful of the celebrity guests.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do listen for special instructions for each celebrity guest.
Do have your items ready to place on the table inside the booth.
Do have your ticket out and ready.
Don’ts
Don’t ask for autographs in the photo op booth, you will be asked to remove yourself from the booth. Wait in the autograph line and pay for the autograph like all the other fans had to.
Don’t take any personal photos on your phone, camera or any other photo device.
Don’t take any video.
Don’t attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden. You will be removed from the op booth without any photo or refund.
Don’t expect the guest to spend any more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest, please don’t try to extend that time by ignoring staff, security or the next fan in line. If you have an accessibility pass, you will be given extra time to get to the guest if needed but again allotted the same amount of time next to the guest.
Retakes
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake. Simply notify the staff or ambassador that handed you the photo.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
If you have a problem, other than glasses glare such as a colored blotch on your photo, a burry photo, a guest blink, or some other major issue please let us know immediately. Retakes may be issued on a per case basis.

After your photo op
Simply follow the brightly colored tape stripe on the floor at the photo op booth exit. It will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as a digital download or additional print. You will then take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area.

Add-ons
If you have an add-on (digital download, additional print or combo pack) simply take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area. You can also purchase add-ons at the add-on station. If you have a digital download, after visiting the add-on station visit http://digital.celebphotoops.com/ and follow the simple instructions to download your image. Digital downloads are usually available in a few minutes, sometimes it can take a bit longer if the internet connection we are given is sub par.

Event Admission
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.

Second Hand Tickets
If you purchased a photo op ticket second hand, such as on craigslist, facebook or any other avenue other than through us, we do not provide support or assistance for this ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a counterfeit ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don’t let that happen to you. Do not purchase or trade tickets second hand!

REFUND INFORMATION AND POLICIES
1. General Refunds. All photo ops are considered non-refundable
Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1A. Guest Cancellations. In the event of a celebrity guest cancellation prior to the Wednesday before the event, the guest’s photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after 09-04-19 will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment.
If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest’s portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.
There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service . Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.

2023 Missouri Comic Con Photo Ops
2023-02-11 - 2023-02-12 | Springfield Expo Center, 635 E St Louis St, Springfield, MO, 65806, United States

2023 Kings of Horror: Love at First Bite
2023-02-11 - 2023-02-12 | Wonderland of the Americas, 4522 Fredericksburg Rd, San Antonio, TX, United States

2023 Pensacon Photo Ops
2023-02-24 - 2023-02-26 | Pensacola Bay Center
Photo Op tickets.

CLICK HERE FOR PHOTO OP SCHEDULE
Photo Op Schedule is live!
Be sure to revisit the photo op schedule often to check for changes.

PHOTO OP INFORMATION

The information contained within this page will help you make the most of your photo op experience. Please be sure to read the entire page, especially if you are unfamiliar with the photo op process or if you have not had photo ops with us in the past.
What a photo op is and what it isn’t.
A photo op is a photo taken with you and the celebrity guest or guests you have purchased a ticket for. The photo is taken under ideal lighting conditions and with a top of the line DSLR camera. We then print a high quality 8×10″ of the photo on professional dye-sublimation photo printers. Your photo is ready in around a minute after the photo has been taken with our “print it in a minute” technology.
To avoid confusion, a photo op is not a meet and greet. The process is very quick without time to converse with the guest or guests. It is a photo opportunity in the literal sense of the word. If you really would like a little time to converse with a celebrity guest, we would strongly suggest you opt for a autograph as typically the autograph is a somewhat slower moving process.

Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.

Photo Op Tickets
Photo op tickets are added as guests and pricing is confirmed with agencies and event promoters. This means that we will add tickets throughout the online sales process. Ticket prices are subject to change at any time, however if you have already purchased a photo op ticket for a specific guest’s solo photo and their price is increased, your ticket is still valid. In the case of guests being added to a cast or grouping and the price changing on the cast or grouping, the original listed cast or grouping may be cancelled in favor of the newly listed cast or grouping. In this case, you will have the opportunity to upgrade your cast or grouping. Please see the section on swapping and upgrades for more information.

Purchasing photo op tickets at the event. If you would like to purchase any photo op tickets at the event, the sales desk is cash only. If you would like to use a credit card, you may do so on your mobile device using the ticket purchase link located at the top of this page. Please check the schedule prior to making online purchases during the event to ensure you do not purchase an op that is already passed.

Photo Op Tickets Purchased Online
You may print the QR code for the tickets or have them on your phone. If you have them on your phone, please be sure you have them up and ready when you get to the front of the line. Make sure you have the full QR code up and ready, and not the icon on your confirmation page.

Remember, if you have purchased a ticket online, you have a confirmed ticket.

The Photo Op Schedule
The photo op schedule is posted approximately 2-3 weeks prior to the event and will be linked toward the top of this page. In most cases, the schedule is not posted any earlier than that because of continuing guest adds. If we posted a schedule early, it means it would be quite invalid by the time the event approaches.

Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.

How many fans can be in one photo with one ticket?
For each ticket purchased you may have two adult fans and up to three children under 16. If you would like more than two adults in a photo, you must purchase an additional photo op ticket for every two adults.

Session designations do not mean each guest’s Session A will be at the same time as another guest’s Session A.

Day Specific tickets and Session designations (Session A, Session B Etc).
Tickets are sold on a day specific and session specific basis. Your tickets must be used on the days and for the session designated in the ticket title. Session designations (I.E> Norman Reedus Saturday Session A) means this is usable during Norman’s scheduled Session A photo op time on the day you chose the ticket for. These times will be referenced on the photo op schedule. Please try and be aware of the session you have chosen and only come at the time designated for your photo op session. If you have a Session C photo op ticket, do not show up for the Session A time, it will only slow the process, increasing wait times for everyone. If you have a Session C and are trying to queue with the Session A ticket holders, you will be removed from the queue. We also cannot swap you into another Session if that is sold out.
Photo Op Queue
The queue for a specific photo op will open 30 minutes prior to the start time of the photo op. We ask that you DO NOT arrive any earlier than 30 minutes prior to the start time of your photo op. We have designed the sessions to ensure you have the least possible wait time for your photo op and if you arrive before the 30 minute mark, it is simply adding to your wait time. You are not gaining anything by standing at the queue entrance for an hour. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues, and frustration for all involved. There simply is no need to arrive prior to the 30 minute mark and you will be asked to remove yourself from the area if you arrive too early. I understand this may sound harsh but we cannot stress enough the problems that arise due to fans arriving too early for a queue.
We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. If there is a line number shown on the television, it means the queue is open for that photo op and you may simply proceed to the displayed line number within the queue area (numbers are located on the floor). If a time is shown, go enjoy the event and come back at that time.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.

Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time, however do not arrive late!

Photo Op Booth
Prior to entering the photo op booth, please have your photo op ticket out and ready to be scanned. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place in the bins, on the tables outside the booth. Any items you take into the photo op booth will need to remain in your hands during your photo. As you enter the booth you will need to turn in your checked in card. You will then step up when you hear the “next” prompt to do so, you will also be given a “ready” before the photographer fires the shot. There will be a one second pause between the “ready” prompt and the camera firing. So be sure to be ready.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.
Photo Op Booth Do’s and Don’ts
Dos
Do be respectful of the celebrity guests.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do listen for special instructions for each celebrity guest.
Do have your items ready to place on the table inside the booth.
Do have your ticket out and ready.
Don’ts
Don’t ask for autographs in the photo op booth, you will be asked to remove yourself from the booth. Wait in the autograph line and pay for the autograph like all the other fans had to.
Don’t take any personal photos on your phone, camera or any other photo device.
Don’t take any video.
Don’t attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden. You will be removed from the op booth without any photo or refund.
Don’t expect the guest to spend any more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest, please don’t try to extend that time by ignoring staff, security or the next fan in line. If you have an accessibility pass, you will be given extra time to get to the guest if needed but again allotted the same amount of time next to the guest.
Retakes
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake. Simply notify the staff or ambassador that handed you the photo.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
If you have a problem, other than glasses glare such as a colored blotch on your photo, a burry photo, a guest blink, or some other major issue please let us know immediately. Retakes may be issued on a per case basis.
After your photo op & Add-ons
Simply follow the brightly colored tape stripe on the floor at the photo op booth exit. It will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as a digital download or additional print. You will then take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area.
Event Admission
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.
Second Hand Tickets
If you purchased a photo op ticket second hand, such as on craigslist, facebook or any other avenue other than through us, we do not provide support or assistance for this ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a counterfeit ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don’t let that happen to you. Do not purchase or trade tickets second hand!
REFUND INFORMATION AND POLICIES
1. General Refunds. Please see photo op sales page for refund information.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service . Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.

2023 Astronomicon Photo Ops
2023-03-03 - 2023-03-05

2023 Monster Mania 53 Photo Ops
2023-03-10 - 2023-03-12

2023 Alamo Hero Con Schertz
2023-03-11 - 2023-03-12 | Schertz Civic Center, 1400 Schertz Parkway, Schertz, TX, United States
PHOTO OP TICKET SALES – CLICK HERE
PHOTO OP SCHEDULE – CLICK HERE
Be sure to continuously check the photo op schedule for changes. It is important due to the schedule being subject to change at any time. You are responsible for keeping informed of any changes.

PHOTO OP GENERAL INFORMATION
The information contained within this page will help you make the most of your photo op experience. Please be sure to read the entire page, especially if you are unfamiliar with the photo op process or if you have not had photo ops with us in the past.
What a photo op is and what it isn’t.
A photo op is essentially a photo taken with you and the celebrity guest or guests you have purchased a ticket for. The photo is taken under ideal lighting conditions and with a top of the line DSLR camera. We then print a high quality 8×10″ of the photo on professional dye-sublimation photo printers. Your photo is ready in around a minute after the photo has been taken with our “print it in a minute” technology.
To avoid confusion, a photo op is not a meet and greet. The process is very quick without time to converse with the guest or guests. It is a photo opportunity in the literal sense of the word. If you really would like a little time to converse with a celebrity guest, we would strongly suggest you opt for a autograph as typically the autograph is a somewhat slower moving process.
Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.

PHOTO OP TICKETS
Photo op tickets are added as guests and pricing is confirmed with agencies and event promoters. This means that we will add tickets throughout the online sales process. Ticket prices are subject to change at any time, however if you have already purchased a photo op ticket for a specific guest’s solo photo and their price is increased, your ticket is still valid. In the case of guests being added to a cast or grouping and the price changing on the cast or grouping, the original listed cast or grouping may be cancelled in favor of the newly listed cast or grouping. In this case, you will have the opportunity to upgrade your cast or grouping. Please see the section on swapping and upgrades for more information.
Purchasing photo op tickets at the event. If you would like to purchase any photo op tickets at the event, the sales desk is cash only. If you would like to use a credit card, you may do so on your mobile device using the ticket purchase page. Please ensure you verify the op you are purchasing online during an event has not already passed by viewing the schedule.

PHOTO OP TICKETS PURCHASED ONLINE
You may print the QR code for the tickets or have them on your phone. If you have them on your phone, please be sure you have them up and ready when you get to the front of the line. Make sure you have the full QR code up and ready, and not the icon on your confirmation page.
You do not have to pre redeem your QR code prior to entering the line for your photo op at the scheduled time.
Remember, if you have purchased a ticket online, you have a confirmed ticket.

THE PHOTO OP SCHEDULE
The photo op schedule is posted approximately 2-4 weeks prior to the event.
You will find the photo op schedule linked at the top of this page.
Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.

HOW MANY FANS CAN BE IN EACH PHOTO USING ONE TICKET?
For each ticket purchased you may have four total fans. If you would like more than four fans in a photo, you must purchase an additional photo op ticket for every four adults.

DAY SPECIFIC TICKETS AND SESSION DESIGNATIONS (I.E. Session A, Session B, Etc).
Tickets are sold on a day specific and session specific basis. Your tickets must be used on the days and for the session designated in the ticket title. Session designations (I.E> Norman Reedus Saturday Session A) means this is usable during Norman’s scheduled Session A photo op time on the day you chose the ticket for. These times will be referenced on the photo op schedule. Please try and be aware of the session you have chosen and only come at the time designated for your photo op session. If you have a Session C photo op ticket, do not show up for the Session A time, it will only slow the process, increasing wait times for everyone. If you have a Session C and are trying to queue with the Session A ticket holders, you will be removed from the queue. We also cannot swap you into another Session if that is sold out.
Session designations do not mean each guest’s Session A will be at the same time as another guest’s Session A.

PHOTO OP QUEUING PROCESS
The queue for a specific photo op will open no more than 30 minutes prior to the start time of the photo op. We ask that you do not arrive any earlier than 30 minutes prior to the start time of your photo op. We have designed the sessions to ensure you have the least possible wait time for your photo op and if you arrive before the 30 minute mark, it is simply adding to your wait time. You are not gaining anything by standing at the queue entrance for an hour. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues, and frustration for all involved. There simply is no need to arrive prior to the 30 minute mark and you will be asked to remove yourself from the area if you arrive too early. I understand this may sound harsh but we cannot stress enough the problems that arise due to fans arriving too early for a queue.
We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. If there is a line number shown on the television, it means the queue is open for that photo op and you may simply proceed to the displayed line number within the queue area (numbers are located on the floor). If a time is shown, go enjoy the event and come back at that time.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.
Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time, however do not arrive late!

PHOTO OP BOOTH
Prior to entering the photo op booth, please have your photo op ticket out and ready to be scanned. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place in the bins, on the tables outside the booth. As you enter the booth you will need to turn in your checked in card. You will then step up when you hear the “next” prompt to do so, you will also be given a “ready” before the photographer fires the shot. There will be a one second pause between the “ready” prompt and the camera firing. So be sure to be ready.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.
PHOTO OP BOOTH DO’S AND DON’TS
Do be respectful of the celebrity guests and their limitations. If a guest has specific limitations we’ve been asked to relay to you, we will tell you prior to you having your photo with them.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do have your items ready to place on the tables located outside of the booth.
Do have your ticket out and ready.
Don’t ask for autographs in the photo op booth, you will be asked to remove yourself from the booth. Wait in the autograph line and pay for the autograph like all the other fans had to.
Don’t take any personal photos or video on your phone, camera or any other device while in or around the photo op booth.
Don’t attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden. You will be removed from the op booth without any photo or refund.
Don’t expect the guest to spend any more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest, please don’t try to extend that time by ignoring staff, security or the next fan in line. If you have an accessibility pass, you will be given extra time to get to the guest if needed but again allotted the same amount of time next to the guest.
RETAKE POLICY
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake. Simply notify the staff or ambassador that handed you the photo.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
If you have a problem, other than glasses glare such as a colored blotch on your photo, a burry photo, a guest blink, or some other major issue please let us know immediately. Retakes may be issued on a per case basis.

AFTER YOUR PHOTO OP
Simply follow the brightly colored tape stripe or arrows on the floor at the photo op booth exit, they will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as a digital download, additional print or would like a hard protective sleeve. If you have an add-on ticket pre purchased or would like to purchase one, please speak to the print station attendant.

EVENT ADMISSION
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.

SECOND HAND TICKETS
If you purchased a photo op ticket second hand, such as on facebook marketplace or any other avenue other than through us, we do not provide support or assistance for this ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a counterfeit ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don’t let that happen to you. Do not purchase or trade tickets second hand!

REFUND INFORMATION AND POLICIES
1. General Refunds. All photo op tickets and photo op add-on tickets are non-refundable. Photo Op tickets will only be refunded in the event of celebrity guest cancellations, convention cancellation or photo op cancellations.
1A. Guest Cancellations. In the event of a celebrity guest cancellation before the Wednesday prior to the event, the guest’s photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after midnight eastern time on the Wednesday prior to the event will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment.
If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest’s portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.
There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment.Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service. Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.

2023 Collective Con Photo Ops
2023-03-17 - 2023-03-19 | Prime F. Osborn III Convention Center, 1000 Water St, Jacksonville, FL, 32204, United States
PURCHASE PHOTO OP TICKETS
NOTE: ADMISSION TO THE SHOW IS REQUIRED! YOU MUST HAVE A SHOW TICKET TO GET YOUR PHOTO TAKEN!There is no need to wait in the photo op sales line at the event if you are using a credit card for your photo op purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site. Photo op tickets are not considered admission tickets to the show.

Click Here for Photo Op Schedule When Available
Please bear in mind, the photo op schedule will not be released until approximately 2-3 weeks prior to the event.
Be sure to revisit the photo op schedule often to check for changes.

ONLINE PHOTO OP SALES WILL REMAIN OPEN.
There is no need to wait in the sales line at the event if you are using a credit card for your purchase. You may purchase your photo op ticket online until the scheduled time of the op you are purchasing for. Tickets purchased online will be the same price as purchasing on-site.

IMPORTANT COVID 19 INFORMATION
We understand your concerns and questions! Given how quickly information and safety requirements on Covid 19 are changing, we don’t have a definitive answer at this point. We will follow the requirements and best practices of the CDC, the state and local authorities, and the venue.All celebrity guests reserve the right to add additional covid protocols and restrictions to their photo ops at any time. Including but not limited to plexiglass barriers, masks, distancing.

PHOTO OP INFORMATION
Please be sure to read the following information. It is extremely important that you are familiar with it.

The information contained within this page will help you make the most of your photo op experience. Please be sure to read the entire page, especially if you are unfamiliar with the photo op process or if you have not had photo ops with us in the past.
What a photo op is and what it isn’t.
A photo op is essentially a photo taken with you and the celebrity guest or guests you have purchased a ticket for. The photo is taken under ideal lighting conditions and with a top of the line DSLR camera. We then print a high quality 8×10″ of the photo on professional dye-sublimation photo printers. Your photo is ready in around a minute after the photo has been taken with our “print it in a minute” technology.
To avoid confusion, a photo op is not a meet and greet. The process is very quick without time to converse with the guest or guests. It is a photo opportunity in the literal sense of the word. If you really would like a little time to converse with a celebrity guest, we would strongly suggest you opt for a autograph as typically the autograph is a somewhat slower moving process.

Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.

Photo Op Tickets
Photo op tickets are added as guests and pricing is confirmed with agencies and event promoters. This means that we will add tickets throughout the online sales process. Tickets are typically added on Tuesdays, what we call #newtickettuesday or #ntt. So if you see a guest announced for an event but their photo op ticket is not showing for sale, it usually means it will be added the following Tuesday. In some cases, if we do not receive confirmed pricing for a guest by the Tuesday following their announcement, a ticket may not be added in that round of tickets. However, the ticket will be always added the Tuesday following pricing confirmation. Also, for high profile guests, we and the event will typically post on social media the time and date for that guest’s tickets to be added for sale. Ticket prices are subject to change at any time, however if you have already purchased a photo op ticket for a specific guest’s solo photo and their price is increased, your ticket is still valid. In the case of guests being added to a cast or grouping and the price changing on the cast or grouping, the original listed cast or grouping may be cancelled in favor of the newly listed cast or grouping. In this case, you will have the opportunity to upgrade your cast or grouping. Please see the section on swapping and upgrades for more information.

When tickets show as sold out online upon sales close, it means they will also be sold out at the event. We urge you to not wait in the sales line for tickets that are sold out. We do not release more tickets at the event, so in other words, sold out means sold out.

Photo Op Tickets Purchased Online
You may print the QR code for the tickets or have them on your phone. If you have them on your phone, we suggest making a screen shot of the QR code and having it in your photos. Sometimes, connections are poor inside the photo op area, so having them in your photos will make it quick and easy to pull up when needed. Please be sure you have your QR codes (printed or on your phone) up and ready when you get to the front of the queue line for your photo op. You will need to have the QR code scanned before entering your photo op.

Remember, if you have purchased a ticket online, you have a confirmed ticket. You simply need to arrive no more than 30 minutes prior to your photo op scheduled time. Please refer to the schedule link above for scheduled photo op times.
Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.

Clashing Photo Op Times
Typically as a general rule, you will need to allow 15 minutes between photo ops. If you have two photo ops at the same time, we do suggest moving one of those photo ops to another day using the swap feature on GrowTix (see section on Upgrades and Swapping). If you’re unable to swap or there are no other times that fit in your schedule, we would suggest a refund on one ticket (see the Refund Policy below).
Things to keep in mind about clashing times. If your clashing times are both between high volume guests such as Norman Reedus and Jeffrey Dean Morgan, you have nothing to worry about. You can simply proceed as schedule to your first scheduled op, then onto the next. If your clashing times are between a high volume guest and a low volume guest, we suggest proceeding to the low volume guest and then onto the high volume guest. If you have questions about ops you think may be clashing (within 15 minutes of one another), you can feel free to contact us prior to the event.

Swapping and Upgrading
After your ticket purchase you may swap for another ticket of equal value or upgrade your ticket to a different ticket. Simply visit the “View Order Online” button in your confirmation email to op your online confirmation page. From there you will be offered options to print your tickets, swap your tickets or upgrade your tickets. Here is a link to a video to assist you.
Keep in mind that once you have upgraded or swapped your ticket, the original ticket is no longer valid.
How many fans can be in one photo with one ticket?
For each ticket purchased you may have 2 adults and 3 children 16 and under in the photo. If you would like to have more than four fans additional ticket purchases may be required.

Day Specific tickets and Group designations (A Session, B Session, Etc).
Tickets are sold on a day specific and Session specific basis. Your tickets must be used on the days and for the groups designated in the ticket title. Group designations (I.E> Norman Reedus Saturday Session A) means this is usable during Norman’s scheduled Session A photo op time on the day you chose the ticket for. These times will be referenced on the photo op schedule. Please try and be aware of the group you have chosen and only come at the time designated for your photo op session. If you have a Session C photo op ticket, do not show up for the Session A time, it will only slow the process, increasing wait times for everyone. If you have a Session C and are trying to queue with the A group ticket holders, you will be removed from the queue. We also cannot switch you into another group if that is sold out.

Session designations do not mean you will have other fans in your photo, it is simply an indicator of the scheduled time for your photo op.

Photo Op Queue
The queue for a specific photo op will open 30 minutes prior to the start time of the photo op. We ask that you DO NOT arrive any earlier than 30 minutes prior to the start time of your photo op. We have designed the groups to ensure you have the least possible wait time for your photo op and if you arrive before the 30 minute mark, it is simply adding to your wait time. You are not gaining anything by standing at the queue entrance for an hour. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues, and frustration for all involved. There simply is no need to arrive prior to the 30 minute mark and you will be asked to remove yourself from the area if you arrive too early. I understand this may sound harsh but we cannot stress enough the problems that arise due to fans arriving too early for a queue.
We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. The times displayed on the television are 30 minutes prior to the photo op start time, so what this means is those are the times you can arrive back to queue, no sooner. If there is a line number shown on the television, it means the queue is open for that photo op. Simply proceed to the displayed line number within the queue area (numbers are located on the floor) if you have a redeemed ticket for that photo op. If a time is shown, go enjoy the event and come back at that time.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.

Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time. Most importantly though, do not be late!

Photo Op Booth
Prior to entering the photo op booth, please have your photo op ticket out and ready. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place on the table provided inside. As you enter the booth you will need to turn in your photo op ticket. You will then step up when you hear the “next” prompt to do so, you will also be given a “ready” before the photographer fires the shot. There will be a one second pause between the “ready” prompt and the camera firing. So be sure to be ready.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.

Photo Op Booth Do’s and Don’ts
Dos
Do be respectful of the celebrity guests.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do listen for special instructions for each celebrity guest.
Do have your items ready to place on the table inside the booth.
Do have your ticket out and ready.
Don’ts
Don’t ask for autographs in the photo op booth, you will be asked to remove yourself from the booth. Wait in the autograph line and pay for the autograph like all the other fans had to.
Don’t take any personal photos on your phone, camera or any other photo device.
Don’t take any video.
Don’t attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden. You will be removed from the op booth without any photo or refund.
Don’t expect the guest to spend any more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest, please don’t try to extend that time by ignoring staff, security or the next fan in line. If you have an accessibility pass, you will be given extra time to get to the guest if needed but again allotted the same amount of time next to the guest.
Retakes
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake. Simply notify the staff or ambassador that handed you the photo.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
If you have a problem, other than glasses glare such as a colored blotch on your photo, a burry photo, a guest blink, or some other major issue please let us know immediately. Retakes may be issued on a per case basis.

After your photo op
Simply follow the brightly colored tape stripe on the floor at the photo op booth exit. It will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as a digital download or additional print. You will then take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area.

Add-ons
If you have an add-on (digital download, additional print or combo pack) simply take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area. You can also purchase add-ons at the add-on station. If you have a digital download, after visiting the add-on station visit http://digital.celebphotoops.com/ and follow the simple instructions to download your image. Digital downloads are usually available in a few minutes, sometimes it can take a bit longer if the internet connection we are given is sub par.

Event Admission
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.

Second Hand Tickets
If you purchased a photo op ticket second hand, such as on craigslist, facebook or any other avenue other than through us, we do not provide support or assistance for this ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a counterfeit ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don’t let that happen to you. Do not purchase or trade tickets second hand!

REFUND INFORMATION AND POLICIES
1. General Refunds. All photo ops are considered non-refundable
Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1A. Guest Cancellations. In the event of a celebrity guest cancellation prior to the Wednesday before the event, the guest’s photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after 09-04-19 will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment.
If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest’s portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.
There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service . Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.

2023 Planet ComicCon Kansas City
2023-03-17 08:00 - 2023-03-19 17:00 | Bartle Hall, 301 W. 13th Steet, Kansas City, MO, 46104, United States
Click Here For Photo Op Tickets.

Click Here For The Photo Op Schedule
Please bear in mind, the photo op schedule will not be released until approximately 2-3 weeks prior to the event.
Be sure to revisit the photo op schedule often to check for changes.

IMPORTANT COVID 19 INFORMATION
Welcome to the Planet Comicon Kansas City (PCKC) professional photo ops purchasing page. PCKC comes with enhanced health, safety and hygiene procedures in place. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19. All persons present at PCKC, including but not limited to, attendees, guests, exhibitors, volunteers, contractors and staff voluntarily assume all risks related to exposure to COVID-19.

COVID RULES
At this point in time, we do not know what covid requirements might be in place. We do not know whether masks will be required, or whether vaccination will be required. We do not anticipate either being required, however conditions could change before the show which could result in changing requirements. If this possibility concerns you, please wait to purchase your photo op until you are on site at PCKC and at the photo op booth.

PHOTO OP INFORMATION

The information contained within this page will help you make the most of your photo op experience. Please be sure to read the entire page, especially if you are unfamiliar with the Celeb Photo Ops photo op process or if you have not had photo ops with us in the past.
What a photo op is and what it isn’t.
A photo op is a photo taken with you and the celebrity guest or guests you have purchased a ticket for. The photo is taken under ideal lighting conditions and professional photo equipment. We then print a high quality 8×10″ of the photo on dye-sublimation photo printers. Your photo is ready in around a minute after the photo has been taken with our “print it in a minute” technology.
To avoid confusion, a photo op is not a meet and greet.
Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.
Photo Op Tickets
You will be required to show your QR code for your photo ops to be scanned as you enter the Photo Op booth, or have your RFID wrist band at the ready (provided you have attached your photo op purchased to it). You may print your photo op QR codes or have them available to scan on your mobile device.
Obtaining your QR codes is simple! Open your confirmation email you received when you purchased your tickets and click the link that says “View This Order Online”.
The Photo Op Schedule
The photo op schedule will be available here
Download the Planet Comicon Kansas City Mobile App to get extras like panel reminders and on-site updates during the event!
Day Specific tickets and Session designations (Saturday Session 1, Friday Session 2, Etc).
Tickets are sold on a day specific and session specific basis. Your tickets must be used on the days and session designated in the ticket title.
Session designations (I.E> Kiefer Sutherland Photo Op – Saturday Session 1) means this is usable during Kiefer’s scheduled Session 1 photo op time on Saturday. You can easily see these sessions listed on the photo op schedule for quick reference. Please try and be aware of the session you have chosen and only come at the time designated for your photo op group. If you have a Session 3 photo op ticket, please do not show up for the Session 1 time, it will only slow the process, increasing wait times for everyone.
Having the sessions set up in advance will also assist you when purchasing more photo ops, giving you the ability to know what time the op will be prior to purchasing and whether or not you feel you can fit it in your itinerary!
You can see sessions for your tickets, visit your online confirmation for your photo op order. Open your confirmation email and click/tap the “View Order Online” button in your confirmation email to open your online confirmation page.

Photo Op Vouchers
Photo op vouchers must be used online and cannot be redeemed at that sales desk.

Session 1 photo ops for various guests are not all at the same time, however some session 1 ops for various guests may overlap. For example, a “Kiefer Sutherland Photo Op – Saturday Session 1” will not necessarily be scheduled at the same time as a “Ryan Hurst Photo Op – Saturday Session 1”.
Clashing Photo Op Times
Typically as a general rule, you will need to allow 10-15 minutes between photo ops. If you have two photo ops at the exact same time, we do suggest moving one of those photo ops to another day or session using the swap feature on GrowTix (see section on Upgrades and Swapping). If you’re unable to swap or there are no other times that fit in your schedule, please contact us for further assistance.
Swapping and Upgrading
After your ticket purchase you may swap for another ticket of equal value or upgrade your ticket to a different ticket. Simply visit the “View Order Online” button in your confirmation email to open your online confirmation page. From there you will be offered options to print your tickets, swap your tickets or upgrade your tickets. Here is a link to a video to assist you.
Keep in mind that once you have upgraded or swapped your ticket, the original ticket is no longer valid.
How many fans can be in one photo with one ticket?
For each ticket purchased you may have four total fans in the photo. If you would like to have more than four fans, additional ticket purchases will be required. I.E. If you would like 5 to a maximum of 8 fans, 2 total photo op tickets must be purchased and used for that photo.

Photo Op Queue
The queue for a specific photo op will open approximately 30 minutes prior to the start time of the photo op. To avoid congestion at the queue entrance, we ask that you DO NOT arrive any earlier than 30 minutes prior to the start time of your photo op. We have designed the sessions to ensure you have the least possible wait time for your photo op and if you arrive before the 30 minute mark, it is unnecessarily adding to your wait time. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues.
We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. If there is a line number shown on the television, it means the queue is open for that photo op. Simply proceed to the displayed line number within the queue area (numbers are located on the floor). If your queue is not open yet, please go enjoy the other great things at event and come back at the time shown.

Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
VIP Pass holders
VIP pass holders be sure to check the monitor at the queue entrance. You will see specific queue lines set up for VIPs and GAs. Please be sure you proceed to the VIP lines for your photo ops.
Photo Op Booth
Prior to entering the photo op booth, please have your photo op QR out and ready to be scanned. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to placed in one the bins provided outside. As you enter the booth you will need to turn in your photo op ticket and inform the attendant how many fans are in your photo.
You will then step up when you hear the “next” prompt to do so, you will also be given a “ready” prompt before the photographer fires the shot. Please listen for these prompts so you get the best photo possible.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.

Photo Op Booth Do’s and Don’ts
Dos
Do be respectful of the celebrity guests.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do listen for special instructions for each celebrity guest.
Do have your items ready to place on the table inside the booth.
Do have your QR out and ready.
Don’ts
Don’t ask for autographs in the photo op booth, you will be asked to remove yourself from the booth.
Don’t take any personal photos on your phone, camera or any other photo device.
Don’t take any video.
Don’t attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden.
Don’t expect the guest to spend more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest. ADA guests, you will be given extra time to get to the guest if needed but allotted the same amount of time next to the guest as all other fans.
Retakes
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the booth and we will put you back in for a retake. Please notify staff in the print pickup area.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
After your photo op
Exit the booth and follow the brightly colored tape stripe on the floor at the photo op booth exit. It will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have an additional print.
Add-ons
If you have an add on such as a digital download simply take your add-on ticket/qr and your printed photo to the add-on station attendant in the print pickup area. You can also purchase add-ons at the add-on station. To download your digital copy visit www.mydigitalop.com .

Event Admission
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.

2023 Lexington Toy and Comic Convention Photo Ops
2023-03-23 08:00 - 2023-03-26 17:00 | Central Bank Center, 430 W Vine St, Lexington, KY, 40507, United States
PHOTO OP TICKET SALES – CLICK HERE
PHOTO OP SCHEDULE – CLICK HERE
Be sure to continuously check the photo op schedule for changes. It is important due to the schedule being subject to change at any time. You are responsible for keeping informed of any changes.
Digital Downloads along with 8×10 Printed Photos are included with every photo op purchase at this event!
After your photo is taken, please visit mydigitalop.com to retrieve your digital download.

PHOTO OP GENERAL INFORMATION
The information contained within this page will help you make the most of your photo op experience. Please be sure to read the entire page, especially if you are unfamiliar with the photo op process or if you have not had photo ops with us in the past.
What a photo op is and what it isn’t.
A photo op is essentially a photo taken with you and the celebrity guest or guests you have purchased a ticket for. The photo is taken under ideal lighting conditions and with a top of the line DSLR camera. We then print a high quality 8×10″ of the photo on professional dye-sublimation photo printers. Your photo is ready in around a minute after the photo has been taken with our “print it in a minute” technology.
To avoid confusion, a photo op is not a meet and greet. The process is very quick without time to converse with the guest or guests. It is a photo opportunity in the literal sense of the word. If you really would like a little time to converse with a celebrity guest, we would strongly suggest you opt for a autograph as typically the autograph is a somewhat slower moving process.
Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.

PHOTO OP TICKETS
Photo op tickets are added as guests and pricing is confirmed with agencies and event promoters. This means that we will add tickets throughout the online sales process. Ticket prices are subject to change at any time, however if you have already purchased a photo op ticket for a specific guest’s solo photo and their price is increased, your ticket is still valid. In the case of guests being added to a cast or grouping and the price changing on the cast or grouping, the original listed cast or grouping may be cancelled in favor of the newly listed cast or grouping. In this case, you will have the opportunity to upgrade your cast or grouping. Please see the section on swapping and upgrades for more information.
Purchasing photo op tickets at the event. If you would like to purchase any photo op tickets at the event, the sales desk is cash only. If you would like to use a credit card, you may do so on your mobile device using the ticket purchase page. Please ensure you verify the op you are purchasing online during an event has not already passed by viewing the schedule.

PHOTO OP TICKETS PURCHASED ONLINE
You may print the QR code for the tickets or have them on your phone. If you have them on your phone, please be sure you have them up and ready when you get to the front of the line. Make sure you have the full QR code up and ready, and not the icon on your confirmation page.
You do not have to pre redeem your QR code prior to entering the line for your photo op at the scheduled time.
Remember, if you have purchased a ticket online, you have a confirmed ticket.

THE PHOTO OP SCHEDULE
The photo op schedule is posted approximately 2-4 weeks prior to the event.
You will find the photo op schedule linked at the top of this page.
Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.

HOW MANY FANS CAN BE IN EACH PHOTO USING ONE TICKET?
For each ticket purchased you may have two adults and up to three children under 16. If you would like more than two adults and up to three children under 16 in a photo, you must purchase an additional photo op ticket for every two adults.

DAY SPECIFIC TICKETS AND SESSION DESIGNATIONS (I.E. Session A, Session B, Etc).
Tickets are sold on a day specific and session specific basis. Your tickets must be used on the days and for the session designated in the ticket title. Session designations (I.E> Norman Reedus Saturday Session A) means this is usable during Norman’s scheduled Session A photo op time on the day you chose the ticket for. These times will be referenced on the photo op schedule. Please try and be aware of the session you have chosen and only come at the time designated for your photo op session. If you have a Session C photo op ticket, do not show up for the Session A time, it will only slow the process, increasing wait times for everyone. If you have a Session C and are trying to queue with the Session A ticket holders, you will be removed from the queue. We also cannot swap you into another Session if that is sold out.
Session designations do not mean each guest’s Session A will be at the same time as another guest’s Session A.

PHOTO OP QUEUING PROCESS
The queue for a specific photo op will open no more than 30 minutes prior to the start time of the photo op. We ask that you do not arrive any earlier than 30 minutes prior to the start time of your photo op. We have designed the sessions to ensure you have the least possible wait time for your photo op and if you arrive before the 30 minute mark, it is simply adding to your wait time. You are not gaining anything by standing at the queue entrance for an hour. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues, and frustration for all involved. There simply is no need to arrive prior to the 30 minute mark and you will be asked to remove yourself from the area if you arrive too early. I understand this may sound harsh but we cannot stress enough the problems that arise due to fans arriving too early for a queue.
We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. If there is a line number shown on the television, it means the queue is open for that photo op and you may simply proceed to the displayed line number within the queue area (numbers are located on the floor). If a time is shown, go enjoy the event and come back at that time.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.
Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time, however do not arrive late!

PHOTO OP BOOTH
Prior to entering the photo op booth, please have your photo op ticket out and ready to be scanned. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place in the bins, on the tables outside the booth. As you enter the booth you will need to turn in your checked in card. You will then step up when you hear the “next” prompt to do so, you will also be given a “ready” before the photographer fires the shot. There will be a one second pause between the “ready” prompt and the camera firing. So be sure to be ready.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.
PHOTO OP BOOTH DO’S AND DON’TS
Do be respectful of the celebrity guests and their limitations. If a guest has specific limitations we’ve been asked to relay to you, we will tell you prior to you having your photo with them.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do have your items ready to place on the tables located outside of the booth.
Do have your ticket out and ready.
Don’t ask for autographs in the photo op booth, you will be asked to remove yourself from the booth. Wait in the autograph line and pay for the autograph like all the other fans had to.
Don’t take any personal photos or video on your phone, camera or any other device while in or around the photo op booth.
Don’t attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden. You will be removed from the op booth without any photo or refund.
Don’t expect the guest to spend any more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest, please don’t try to extend that time by ignoring staff, security or the next fan in line. If you have an accessibility pass, you will be given extra time to get to the guest if needed but again allotted the same amount of time next to the guest.
RETAKE POLICY
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake. Simply notify the staff or ambassador that handed you the photo.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
If you have a problem, other than glasses glare such as a colored blotch on your photo, a burry photo, a guest blink, or some other major issue please let us know immediately. Retakes may be issued on a per case basis.

AFTER YOUR PHOTO OP
Simply follow the brightly colored tape stripe or arrows on the floor at the photo op booth exit, they will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as an additional print or would like a hard protective sleeve. If you have an add-on ticket pre purchased or would like to purchase one, please speak to the print station attendant.

EVENT ADMISSION
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.

SECOND HAND TICKETS
If you purchased a photo op ticket second hand, such as on facebook marketplace or any other avenue other than through us, we do not provide support or assistance for this ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a counterfeit ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don’t let that happen to you. Do not purchase or trade tickets second hand!

REFUND INFORMATION AND POLICIES
1. General Refunds. Refund requests must be submitted to our contact form by midnight eastern time on the Wednesday prior to the event. We may not get back to you before midnight, however if your request was submitted before the deadline, your refund will be granted (less processing fees which are non refundable). Refund requests after this date cannot be honored. After midnight eastern time on the Wednesday prior to the event, all photo op tickets are considered non-refundable, with the only exception being celebrity guest cancellation, convention cancellation or photo op cancellations. Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1A. Guest Cancellations. In the event of a celebrity guest cancellation before the Wednesday prior to the event, the guest’s photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after midnight eastern time on the Wednesday prior to the event will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment.
If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest’s portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.
There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment.Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service. Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.

2023 Steel City Con April Photo Ops
2023-03-31 - 2023-04-02 | MONROEVILLE, PA CONVENTION CENTER, 209 Mall Blvd, Monroeville, PA, 15146, United States
Digital Downloads Included at No Charge

PURCHASE PHOTO OP TICKETS

CLICK HERE FOR PHOTO OP SCHEDULE
Please bear in mind, the photo op schedule will not be released until approximately 2-3 weeks prior to the event.
Be sure to revisit the photo op schedule often to check for changes.

IMPORTANT COVID 19 INFORMATION
We understand your concerns and questions! Given how quickly information and safety requirements on Covid 19 are changing, we don’t have a definitive answer at this point. We will follow the requirements and best practices of the CDC, the state and local authorities, and the venue.
Celebrity Guests reserve the right to add plexiglass or other Covid prevention measures as necessary.

MAP OF WHERE TO FIND PHOTO OPS

PHOTO OP INFORMATION

The information contained within this page will help you make the most of your photo op experience. Please be sure to read the entire page, especially if you are unfamiliar with the photo op process or if you have not had photo ops with us in the past.
What a photo op is and what it isn’t.
A photo op is essentially a photo taken with you and the celebrity guest or guests you have purchased a ticket for. The photo is taken under ideal lighting conditions and with a top of the line DSLR camera. We then print a high quality 8×10″ of the photo on professional dye-sublimation photo printers. Your photo is ready in around a minute after the photo has been taken with our “print it in a minute” technology.
To avoid confusion, a photo op is not a meet and greet. The process is very quick without time to converse with the guest or guests. It is a photo opportunity in the literal sense of the word. If you really would like a little time to converse with a celebrity guest, we would strongly suggest you opt for a autograph as typically the autograph is a somewhat slower moving process.

Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.

Photo Op Tickets
Photo op tickets are added as guests and pricing is confirmed with agencies and event promoters. This means that we will add tickets throughout the online sales process. Ticket prices are subject to change at any time, however if you have already purchased a photo op ticket for a specific guest’s solo photo and their price is increased, your ticket is still valid. In the case of guests being added to a cast or grouping and the price changing on the cast or grouping, the original listed cast or grouping may be cancelled in favor of the newly listed cast or grouping. In this case, you will have the opportunity to upgrade your cast or grouping. Please see the section on swapping and upgrades for more information.

When tickets show as sold out online upon sales close, it means they will also be sold out at the event. We urge you to not wait in the sales line for tickets that are sold out. We do not release more tickets at the event, so in other words, sold out means sold out.

Photo Op Tickets Purchased Online
You may print the QR code for the tickets or have them on your phone. If you have them on your phone, please be sure you have them up and ready when you get to the front of the line. Make sure you have the full QR code up and ready, and not the icon on your confirmation page.

Remember, if you have purchased a ticket online, you have a confirmed ticket.

The Photo Op Schedule
The photo op schedule is posted approximately 2-3 weeks prior to the event and will be linked toward the top of this page. In most cases, the schedule is not posted any earlier than that because of continuing guest adds. If we posted a schedule early, it means it would be quite invalid by the time the event approaches.

Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.

How many fans can be in one photo with one ticket?
For each ticket purchased you may have four people of any age.

Session designations do not mean each guest’s Session A will be at the same time as another guest’s Session A.

Day Specific tickets and Session designations (Session A, Session B Etc).
Tickets are sold on a day specific and session specific basis. Your tickets must be used on the days and for the session designated in the ticket title. Session designations (I.E> Norman Reedus Saturday Session A) means this is usable during Norman’s scheduled Session A photo op time on the day you chose the ticket for. These times will be referenced on the photo op schedule. Please try and be aware of the session you have chosen and only come at the time designated for your photo op session. If you have a Session C photo op ticket, do not show up for the Session A time, it will only slow the process, increasing wait times for everyone. If you have a Session C and are trying to queue with the Session A ticket holders, you will be removed from the queue. We also cannot swap you into another Session if that is sold out.

Photo Op Queue
The queue for a specific photo op will open 30 minutes prior to the start time of the photo op. We ask that you DO NOT arrive any earlier than 30 minutes prior to the start time of your photo op. We have designed the sessions to ensure you have the least possible wait time for your photo op and if you arrive before the 30 minute mark, it is simply adding to your wait time. You are not gaining anything by standing at the queue entrance for an hour. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues, and frustration for all involved. There simply is no need to arrive prior to the 30 minute mark and you will be asked to remove yourself from the area if you arrive too early. I understand this may sound harsh but we cannot stress enough the problems that arise due to fans arriving too early for a queue.

We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. If there is a line number shown on the television, it means the queue is open for that photo op and you may simply proceed to the displayed line number within the queue area (numbers are located on the floor). If a time is shown, go enjoy the event and come back at that time.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.

Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time, however do not arrive late!

Photo Op Booth
Prior to entering the photo op booth, please have your photo op ticket out and ready to be scanned. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place in the bins, on the tables outside the booth. As you enter the booth you will need to turn in your checked in card. You will then step up when you hear the “next” prompt to do so, you will also be given a “ready” before the photographer fires the shot. There will be a one second pause between the “ready” prompt and the camera firing. So be sure to be ready.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.

Photo Op Booth Do’s and Don’ts
Dos
Do be respectful of the celebrity guests.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do listen for special instructions for each celebrity guest.
Do have your items ready to place on the table inside the booth.
Do have your ticket out and ready.
Don’ts
Don’t ask for autographs in the photo op booth, you will be asked to remove yourself from the booth. Wait in the autograph line and pay for the autograph like all the other fans had to.
Don’t take any personal photos on your phone, camera or any other photo device.
Don’t take any video.
Don’t attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden. You will be removed from the op booth without any photo or refund.
Don’t expect the guest to spend any more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest, please don’t try to extend that time by ignoring staff, security or the next fan in line. If you have an accessibility pass, you will be given extra time to get to the guest if needed but again allotted the same amount of time next to the guest.
Retakes
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake. Simply notify the staff or ambassador that handed you the photo.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
If you have a problem, other than glasses glare such as a colored blotch on your photo, a burry photo, a guest blink, or some other major issue please let us know immediately. Retakes may be issued on a per case basis.

After your photo op
Simply follow the brightly colored tape stripe on the floor at the photo op booth exit. It will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as a digital download or additional print. You will then take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area.
Event Admission
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.

Second Hand Tickets
If you purchased a photo op ticket second hand, such as on craigslist, facebook or any other avenue other than through us, we do not provide support or assistance for this ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a counterfeit ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don’t let that happen to you. Do not purchase or trade tickets second hand!

REFUND INFORMATION AND POLICIES
1. General Refunds. All photo op tickets are considered non-refundable, with the only exception being celebrity guest cancellation, convention cancellation or photo op cancellations. Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1A. Guest Cancellations. In the event of a celebrity guest cancellation prior to midnight eastern time on the Wednesday prior to the event, the guest’s photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after midnight eastern time on the Wednesday prior to the event will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment.
If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest’s portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.
There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service . Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.
