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2023 Alamo Hero Con Schertz
March 11 - March 12
PHOTO OP TICKET SALES – CLICK HERE
PHOTO OP SCHEDULE – CLICK HERE
Be sure to continuously check the photo op schedule for changes. It is important due to the schedule being subject to change at any time. You are responsible for keeping informed of any changes.
PHOTO OP GENERAL INFORMATION
The information contained within this page will help you make the most of your photo op experience. Please be sure to read the entire page, especially if you are unfamiliar with the photo op process or if you have not had photo ops with us in the past.
What a photo op is and what it isn’t.
A photo op is essentially a photo taken with you and the celebrity guest or guests you have purchased a ticket for. The photo is taken under ideal lighting conditions and with a top of the line DSLR camera. We then print a high quality 8×10″ of the photo on professional dye-sublimation photo printers. Your photo is ready in around a minute after the photo has been taken with our “print it in a minute” technology.
To avoid confusion, a photo op is not a meet and greet. The process is very quick without time to converse with the guest or guests. It is a photo opportunity in the literal sense of the word. If you really would like a little time to converse with a celebrity guest, we would strongly suggest you opt for a autograph as typically the autograph is a somewhat slower moving process.
Please understand that a photo op is not a meet and greet, it is a rapidly moving process. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible.
PHOTO OP TICKETS
Photo op tickets are added as guests and pricing is confirmed with agencies and event promoters. This means that we will add tickets throughout the online sales process. Ticket prices are subject to change at any time, however if you have already purchased a photo op ticket for a specific guest’s solo photo and their price is increased, your ticket is still valid. In the case of guests being added to a cast or grouping and the price changing on the cast or grouping, the original listed cast or grouping may be cancelled in favor of the newly listed cast or grouping. In this case, you will have the opportunity to upgrade your cast or grouping. Please see the section on swapping and upgrades for more information.
Purchasing photo op tickets at the event. If you would like to purchase any photo op tickets at the event, the sales desk is cash only. If you would like to use a credit card, you may do so on your mobile device using the ticket purchase page. Please ensure you verify the op you are purchasing online during an event has not already passed by viewing the schedule.
PHOTO OP TICKETS PURCHASED ONLINE
You may print the QR code for the tickets or have them on your phone. If you have them on your phone, please be sure you have them up and ready when you get to the front of the line. Make sure you have the full QR code up and ready, and not the icon on your confirmation page.
You do not have to pre redeem your QR code prior to entering the line for your photo op at the scheduled time.
Remember, if you have purchased a ticket online, you have a confirmed ticket.
THE PHOTO OP SCHEDULE
The photo op schedule is posted approximately 2-4 weeks prior to the event.
You will find the photo op schedule linked at the top of this page.
Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.
HOW MANY FANS CAN BE IN EACH PHOTO USING ONE TICKET?
For each ticket purchased you may have four total fans. If you would like more than four fans in a photo, you must purchase an additional photo op ticket for every four adults.
DAY SPECIFIC TICKETS AND SESSION DESIGNATIONS (I.E. Session A, Session B, Etc).
Tickets are sold on a day specific and session specific basis. Your tickets must be used on the days and for the session designated in the ticket title. Session designations (I.E> Norman Reedus Saturday Session A) means this is usable during Norman’s scheduled Session A photo op time on the day you chose the ticket for. These times will be referenced on the photo op schedule. Please try and be aware of the session you have chosen and only come at the time designated for your photo op session. If you have a Session C photo op ticket, do not show up for the Session A time, it will only slow the process, increasing wait times for everyone. If you have a Session C and are trying to queue with the Session A ticket holders, you will be removed from the queue. We also cannot swap you into another Session if that is sold out.
Session designations do not mean each guest’s Session A will be at the same time as another guest’s Session A.
PHOTO OP QUEUING PROCESS
The queue for a specific photo op will open no more than 30 minutes prior to the start time of the photo op. We ask that you do not arrive any earlier than 30 minutes prior to the start time of your photo op. We have designed the sessions to ensure you have the least possible wait time for your photo op and if you arrive before the 30 minute mark, it is simply adding to your wait time. You are not gaining anything by standing at the queue entrance for an hour. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues, and frustration for all involved. There simply is no need to arrive prior to the 30 minute mark and you will be asked to remove yourself from the area if you arrive too early. I understand this may sound harsh but we cannot stress enough the problems that arise due to fans arriving too early for a queue.
We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. If there is a line number shown on the television, it means the queue is open for that photo op and you may simply proceed to the displayed line number within the queue area (numbers are located on the floor). If a time is shown, go enjoy the event and come back at that time.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.
Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time, however do not arrive late!
PHOTO OP BOOTH
Prior to entering the photo op booth, please have your photo op ticket out and ready to be scanned. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place in the bins, on the tables outside the booth. As you enter the booth you will need to turn in your checked in card. You will then step up when you hear the “next” prompt to do so, you will also be given a “ready” before the photographer fires the shot. There will be a one second pause between the “ready” prompt and the camera firing. So be sure to be ready.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.
PHOTO OP BOOTH DO’S AND DON’TS
Do be respectful of the celebrity guests and their limitations. If a guest has specific limitations we’ve been asked to relay to you, we will tell you prior to you having your photo with them.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do have your items ready to place on the tables located outside of the booth.
Do have your ticket out and ready.
Don’t ask for autographs in the photo op booth, you will be asked to remove yourself from the booth. Wait in the autograph line and pay for the autograph like all the other fans had to.
Don’t take any personal photos or video on your phone, camera or any other device while in or around the photo op booth.
Don’t attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden. You will be removed from the op booth without any photo or refund.
Don’t expect the guest to spend any more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest, please don’t try to extend that time by ignoring staff, security or the next fan in line. If you have an accessibility pass, you will be given extra time to get to the guest if needed but again allotted the same amount of time next to the guest.
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake. Simply notify the staff or ambassador that handed you the photo.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
If you have a problem, other than glasses glare such as a colored blotch on your photo, a burry photo, a guest blink, or some other major issue please let us know immediately. Retakes may be issued on a per case basis.
AFTER YOUR PHOTO OP
Simply follow the brightly colored tape stripe or arrows on the floor at the photo op booth exit, they will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as a digital download, additional print or would like a hard protective sleeve. If you have an add-on ticket pre purchased or would like to purchase one, please speak to the print station attendant.
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.
SECOND HAND TICKETS
If you purchased a photo op ticket second hand, such as on facebook marketplace or any other avenue other than through us, we do not provide support or assistance for this ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a counterfeit ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don’t let that happen to you. Do not purchase or trade tickets second hand!
REFUND INFORMATION AND POLICIES
1. General Refunds. All photo op tickets and photo op add-on tickets are non-refundable. Photo Op tickets will only be refunded in the event of celebrity guest cancellations, convention cancellation or photo op cancellations.
1A. Guest Cancellations. In the event of a celebrity guest cancellation before the Wednesday prior to the event, the guest’s photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after midnight eastern time on the Wednesday prior to the event will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment.
If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest’s portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.
There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment.Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service. Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.